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2026 Etex Internet Survey
YOU DO NOT HAVE TO BE AN ETEX CUSTOMER TO WIN!
Win a $200 Amazon Gift Card for completing the survey!
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1.
How can we contact you if you win the $200 Amazon Gift Card drawing?
(Required.)
Call or text me
Email me
I don't want to be contacted and am not interested in the drawing
2.
If you selected call, text or email on question 1, please provide your email or phone number here.
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3.
Before today, were you familiar with Etex?
(Required.)
Yes, I am a current customer
Yes, I have heard of you but am not a customer
No, I was not familiar with your company
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4.
How did you first hear about Etex?
(Required.)
Social media
Friends or family
Local events/community involvement
Signs/mailers
Google search
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5.
When choosing Internet Service, which provider are you most aware of in the area?
(Required.)
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6.
Please select all the ways you and/or your family use the Internet:
(Required.)
Streaming TV/Movies
Working from home
Online gaming
Video calls (Zoom, FaceTime, Teams, etc.)
Online school/homework
Smart home devices/security systems
Social media
Online shopping
Banking/bill pay
Healthcare/telehealth
Running a business
Music streaming
General web browsing
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7.
If your Internet went down, how important would same-day local support be to you?
(Required.)
Extremely important
Very important
Somewhat important
Extremely important
Very important
Somewhat important
8.
What monthly price range do you believe is fair for dependable high-speed Internet after answering questions 6 & 7?
Under $50
$50–$75
$76–$99
$100–$125
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9.
What do you think the perfect Internet speed is based on how you answered question 8?
(Required.)
50-100Mbps
100-500 Mbps
500 Mbps -1Gig
1Gig +
Other (please specify)
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10.
What would make an Internet provider worth paying more for?
(Required.)
Reliability
Faster speeds
Better customer service
Local technicians
Fast repairs
Community investment
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11.
Have you ever switched providers primarily due to poor customer support?
(Required.)
Yes
No
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12.
Would knowing a local provider resolves issues in hours instead of days influence your decision in selecting that provider?
(Required.)
Strongly yes
Probably yes
Maybe
Probably not
Strongly yes
Probably yes
Maybe
Probably not
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13.
Select your city.
(Required.)
Gilmer
Gladewater
Harleton
Ore City
Jefferson
Avinger
Big Sandy
Holly Lake Ranch
Longview
Lone Star
Winnsboro
Pittsburg
Hawkins
Diana
Daingerfield
East Mountain
Winona
Tyler
Tenaha
White Oak
Center
Other (please specify)