Well Sense Health Plan Provider Directory Survey

Question Title

* 1. Please select one of the following statements which best describes why you visited our online Find a Provider site:

I knew the name of the provider and wanted to see if the provider was in the Well Sense Health Plan network.

I did not know the name of a provider so I was trying to find one (I knew the specialty for which I needed to find a provider).

I wanted the names of several providers in a particular specialty.

I was looking for a hospital.

None of the above.

Question Title

* 2. If you answered "None of the above," please briefly describe why you visited our online Find a Provider site.

Question Title

* 3. Was the information you were looking for (select one):

Easy to find

Difficult to find

Neither easy nor difficult to find

Couldn’t find the information I was looking for

Question Title

* 4. Was the type easy to read?

Yes

Question Title

* 5. Were the directions easy to follow?

Yes

Question Title

* 6. Was the information easy to understand?

Yes

Question Title

* 7. If you did not find the information easy to understand, please briefly explain the difficulty you had.

Question Title

* 8. Was the information in your preferred language?

Yes

Well Sense Health Plan Provider Directory Survey

Question Title

* 1. Please select one of the following statements which best describes why you visited our online Find a Provider site:

Question Title

* 2. If you answered "None of the above," please briefly describe why you visited our online Find a Provider site.

Question Title

* 3. Was the information you were looking for (select one):

Question Title

* 4. Was the type easy to read?

Question Title

* 5. Were the directions easy to follow?

Question Title

* 6. Was the information easy to understand?

Question Title

* 7. If you did not find the information easy to understand, please briefly explain the difficulty you had.

Question Title

* 8. Was the information in your preferred language?

Question Title

* 9. If the information was not in your preferred language, what is your preferred language?

Question Title

* 10. We want to improve our online Find a Provider site, so please share any suggestions you may have.