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Your Experiences are Crucial...

HFS Research has redefined Robotic Process Automation (RPA) software as Robotic Transformation Software (RTS) in order to put the emphasis on transformation and track how well automation software firms are enabling enterprise change.

The HFS Robotic Transformation Experience Survey will paint the truest picture yet of the software companies that are really enabling change and embracing integrated automation capabilities. This research will benchmark the collective customer experiences of the leading RTS products across multiple dimensions including:

·       Functionality and ease of use
·       Implementation, service, and support
·       Security, governance, and controls
·       Scalability and flexibility
·       Innovation and embedded intelligence
·       Ability to transform business processes and deliver business outcomes

The research will provide a credible, unbiased, collective voice of the customer that assesses business results and transformation potential, based on actual customer experience rather than market hype and rose-tinted client references bragging about their number of bot implementations. 

Note: This survey is designed exclusively for users/clients of RTS and partners (consultants and service providers).

All responses will be kept strictly confidential and it will take approximately 15 minutes of your time.

We will award two lucky participants with a years' free access to HFS premium research where you can access the industry's leading data on automation and AI solutions - and have priority time with our leading analysts.


Elena, Saurabh, and Phil
HFS Research Team

Question Title

* 1. Which of the following statements best describes your organization's role in the RTS ecosystem?

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