Washington Connection Customer Survey_July2014

Thank you for taking our quick voluntary survey. Your participation and answers will not affect your benefits or eligibility in any way. Your responses are secure and private.

Question Title

1. Overall, how would you rate the Washington Connection website?

Very Good

Good

Average

Poor

Very Poor

Question Title

2. Would you recommend this website to others trying to find services or benefits?

Yes

Question Title

3. From this website, did you learn about services or benefits you did not know about?

Yes

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4. Did you apply for services or benefits you did not know about before?

Yes

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5. What features of the website do you like the most? Pick all that apply.

Saves time

Saves gas or bus money to get to the office

More convenient than calling or going into the office

Works with my schedule and needs

Can apply for more than one service at one site

Can find out if I’m eligible for services before applying

Can renew my benefits (complete Eligibility Review) online

Can report a change online

Easy to find information about benefits, other services and programs

Easy to get around on the website

Easy to understand

Can access from any computer or phone with Internet access

Can see benefits we have and when they expire

Other (please describe)

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6. Have you had trouble using this website recently?

Yes