Homes for Good Resident Survey 2020

Hello Homes for Good resident,

As you know, we have recently moved to one single office in downtown Eugene at 100 W 13th Ave. Our offices remain closed due to COVID-19, but as we prepare for reopening in future phases we wanted to take this opportunity to get feedback from our residents and participants on their needs as well as our operations and customer service. Your input will help us shape our new service center operations and we welcome any thoughts you would like to share. Please complete this survey. You can also complete it on paper and drop it at our office or email it to us: a paper survey is being sent to each resident with further instructions. Answer as many as you are comfortable answering, this is completely voluntary.

We thank you for taking the time to provide this valuable contribution! Homes for Good

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* 1. What complex do you currently live in? 

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* 2. How long have you lived in your current residence?

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* 3. Are you aware of the following resources available to you as a Homes for Good participant? Please select all that apply:

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* 4. What programs or activities would you like to see more of in your community in the following year? Please select all that apply:

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* 5. How safe do you feel in your apartment community?

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* 6. If you chose ‘Somewhat unsafe’ or ‘Very unsafe’ to question #5 please let us know why you feel this way and how Homes for Good could help improve the situation:

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* 7. Do you have a computer with internet access in your residence?

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* 8. If you have internet access, do you have a reliable and frequented email address we could contact you at?

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* 9. Are you aware of our Residential Advisory Board? (you can find more information on our website)

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* 10. Are you, and your household members, able to get your health care needs taken care of? If not, do you need assistance in accessing resources to meet this need?

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* 11. In case of a quarantine, do you have a 2-week supply of prescription medication?

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* 12. How many times have you, or anyone in your household, visited the emergency room, a primary care physician (doctors’ appointment), and a community health clinic in the past year?

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* 13. Are you, and everybody in your household, able to get your dental care taken care of? Of not, do you need assistance in accessing resources to meet this need?

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* 14. What form of health insurance do you have?

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* 15. Do you need assistance accessing insurance or would you like to receive more information regarding the recent changes made to Medicaid/Oregon Health Plan?

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* 16. If you answered yes to the previous question, do you need assistance in getting these needs met? If yes, what assistance do you need?

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* 17. Do you have a plan for your family in case of emergency?

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* 18. How do you primarily access Homes for Good services?

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* 19. If you have visited a Homes for Good office, how would you rate your experience?

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* 20. If you chose ‘Unsatisfactory’ or ‘Terrible’ to question #19 please let us know how Homes For Good could improve:

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* 21. Do you feel that Homes for Good’s business hours (Mon-Thu, 8AM-4PM) are convenient for you? If not, please let us know how Homes for Good could improve:

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* 22. How would you rate the overall customer service of your Property Management team?

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* 23. If you chose ‘Unsatisfactory’ or ‘Terrible’ to question #22 please let us know how your Property Management team could improve:

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* 24. Do you know who to contact when you need something? If not, please explain:

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* 25. Have you submitted a work order within the past year regarding an issue in your housing unit?

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* 26. When you call in a work order, are the repairs done in a timely manner? If not, please explain:

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* 27. If you have submitted a work order, how would you rate your experience with your maintenance team?

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* 28. If you chose ‘Unsatisfactory’ or ‘Terrible’ to question #27 please let us know how Homes for Good Maintenance Team could improve:

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* 29. What interactions have you had with Homes for Good staff outside of our main offices? Please select all that apply:

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* 30. If you selected any answer, other than ‘I have only interacted with my Property Manager’, to question #29 how would you rate this experience?

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* 31. If you have contacted Homes for Good by phone, or left a message, was your call handled efficiently within two business days? If not, please describe the situation and let us know how homes for good could improve:

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* 32. Do you regularly receive and read the Homes for Good newsletter?

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* 33. If you regularly receive and read the Homes for Good newsletter, what aspects of it do you find to be the most informative?

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* 34. Have you visited the Homes for Good website at www.homesforgood.org? If so, what has been the main reason for your visit?

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* 35. Has there ever been a time where you could not find the specific feature, or information, you were looking for on the Homes For Good website? If so, what was this feature or information?

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* 36. Which of these things have inhibited you from accessing features, and or information on the Homes For Good website? Please select all that apply:

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* 37. How user friendly is the Homes For Good website?

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* 38. If you answered ‘Somewhat not user friendly' or 'not user friendly’ to question #37 how can Homes For Good make their website more user friendly?

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* 39. What is your favorite aspect of the Homes For Good website?

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* 40. What is your favorite website of a service-based organization, and why?

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* 41. Do you follow Homes For Good on social media? If so, what accounts do you follow?

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* 42. Have you been able to access Homes for Good services during our recent office closures related to COVID-19?

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* 43. Please provide details regarding the above question:

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* 44. With our offices closed, we receive most paperwork through our drop slot at our new building or through our paperwork@homesforgood.org email. Do you have difficulty using either of these methods?

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* 45. Have you experienced an income change or are experiencing financial hardship due to COVID-19?

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* 46. Have you had trouble paying your rent for any reason during this time?

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* 47. If you answered yes, describe the reason paying rent was a challenge for you (check all that apply):

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* 48. How do you currently pay your rent?

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* 49. Homes for Good has sent out flyers and email updates to our participants regarding changes to our operation related to COVID-19 and included information about available community resources. Did receive these and did you find them helpful?

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* 50. In the case of quarantine, do you have enough food to last for 7 days?

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* 51. Do you have antibacterial soap or other disinfectants such as bleach, Clorox or Lysol?

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* 52. Are you or your school aged children required to do remote learning?

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* 53. If so, does your household need any assistance to make this arrangement work?

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* 54. Would you like information or assistance accessing any of the following services?

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* 55. What is your preferred communication method with Homes for Good staff?

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* 56. If you checked any of the above resources, please leave your phone number or email and someone will follow up. If you are in need of any immediate assistance connecting to resources or have questions, please contact Resident Services at (541) 682-2580. For COVID-19 related questions, Lane County continues to maintain the Non-Emergency COVID-19 call center at (541) 682-1380. 

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* 57. Other comments or concerns

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* 58. This survey can be submitted anonymously, however if you would like staff to contact you regarding any information you have requested in the survey, please put your name and contact information below or call Resident Services directly at (541) 682-2580 for assistance. Thank you for taking the time to complete this survey!

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