We are currently asking all of our clients to complete a satisfaction survey. It is not required, but it would be a great opportunity for you to let us know how we are doing, and to provide suggestions for improvement. We appreciate any feedback you provide.  If you have any questions about this survey, please contact Elaine Brown at 517-546-9850.

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* 1. Age:

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* 2. How do you identify?

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* 3. Ethnicity:

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* 4. Race:

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* 5. Primary Spoken Language:

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* 6. How did you hear about the Livingston County Health Department?  (Check all that apply.)

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* 7. Has getting transportation to and from our services been an issue?

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* 8. Are LCHD's hours of operation convenient?

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* 9. Would additional hours of service be more convenient for you?

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* 10. If yes, please specify which hours would be more convenient for you. (Check all that apply.)

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* 11. Have you used the LCHD website (www.lchd.org)?

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* 12. Was the website user friendly?

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* 13. Did the website contain the information that you needed?

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* 14. Please rate the following statements:

  Strongly Agree Agree Disagree Strongly Disagree Not Applicable
The waiting room and client service areas were clean, comfortable, and well maintained.
The facility was accessible/reasonable accommodations were provided.
The clerk/receptionist was polite and responsive to my needs.
Service was provided promptly.
Health information was provided/available.
The health information I received was useful.
The verbal instructions I received were easy to understand.
The written instructions I received were easy to understand.
My questions were adequately answered.
The staff performed procedures skillfully.
Staff spent plenty of time working with me.
The staff treated me with respect.
The staff respected the beliefs that I and others from my cultural, racial, or ethnic group share.
Staff understood the important role my cultural beliefs play in my health.
Staff were willing to accommodate my cultural and ethnic needs.
Staff were easily accessible if I needed to speak with them.
I am aware of all of the services available to me at LCHD.
The services provided by LCHD help me and my family be healthy.
I would recommend LCHD to others.

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* 15. Is there additional health information you would like to receive from LCHD?

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* 16. Would you like to be contacted about additional health information or resources?

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* 17. Is there any additional information we should know to better serve you in the future?

Thank you for your time and feedback.  All client satisfaction survey results will be analyzed and made available to the public early in 2019.  For your convenience, the results will be posted in our waiting areas and on our website (www.lchd.org).

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