herronpalmer

Intelligent Automation in HR

Thank you in advance for completing this survey! It should take 10 minutes or less to complete.

“AI” labels can be found on many software products these days. Our goal at herronpalmer is to sift through the hype to help HR teams select and deploy Intelligent Automation that truly advances their goals. With your input, we’ll provide insights about where in HR the biggest opportunities are for smart technologies, what products are being used, and what readiness is in place for this fast-evolving toolset.

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* 1. Name

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* 2. Email Address

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* 3. Thinking about Intelligent Automation for HR, please select which of the following types of functionality you would include in this category: (select all that apply)

Conversational Chatbots (e.g., responding to pay/benefit questions)

Character, facial, and other image recognition

Robotics Process Automation (RPA)

Complex, conditional/rules-based workflows

Personalization (e.g., recommendation engines for learning content or career opportunities)

Generative AI (e.g., content created by large language models, image generators, etc.)

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* 4. How is Intelligent Automation, or AI, represented in your HR goals and strategy for 2024?

AI is not explicitly called out in our HR strategy or goals

HRIS/HRIT has an overarching AI goal

Specific goals within our HR strategy have AI components or assumptions

Deploying or improving AI is a stated goal for IT or Shared Services, outside of HR

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* 5. In your organization, who is responsible for Intelligent Automation or AI strategy and implementing new AI technologies?

AI is governed by an enterprise-wide AI group/center of excellence (cross-functional)

IT owns our enterprise’s AI strategy, selection and deployment

HR Technology Team (HRIS) owns HR’s AI strategy, selection and deployment

AI is owned by each HR functional leader as part of their technology stack (TA, L&D, etc.)

AI is not “owned” separately from technology or vendor relationships

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* 6. Please select the statement below that best describes your organization’s understanding of Intelligent Automation or AI, and its potential impact.

AI is not on our radar screen

We rely on our technology and service providers to incorporate AI on our behalf

Individuals in our HR function are developing an understanding of AI possibilities based on their own interest

One or more of our HR teams (i.e., talent acquisition, total rewards, etc.) is considering AI tools and developing an understanding of the available capabilities, pros/cons, etc.

Our enterprise has the capability to design and build AI tools internally

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* 7. In the list below, please select the biggest challenges you organization faces for selecting and deploying Intelligent Automation or AI tools. (check all that apply)

Cutting through the hype to understand what’s true

Insufficient data to train/sustain AI

Data quality that isn’t strong enough to support AI

Concerns about bias or the validity of AI outputs

Concerns about data privacy, security, or exposing confidential information

Change management/training

Cost to license and/or implement

Concerns about job losses as an outcome of automation

Cultural concerns (replacing human interaction and engagement)

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* 8. Rank the following areas of HR based on where you see the biggest opportunities to improve efficiency via Intelligent Automation:

HR Portal / General Tier 0

Core HCM & Workforce Administration

HR Shared Service Center

Talent Acquisition

Talent Management (Performance/Succession)

Learning

Employee Relations

Compensation Management

Timekeeping

Payroll

Benefits Administration

Analytics & Insights

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* 9. Rank the following areas of HR based on where you see the biggest opportunities to improve employee experience via Intelligent Automation:

HR Portal / General Tier 0

Core HCM & Workforce Administration

HR Shared Service Center

Talent Aquisition

Talent Management (Performance/Succession)

Learning

Employee Relations

Compensation Management

Timekeeping

Payroll

Benefits Administration

Analytics & Insights

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* 10. What outcomes do you most need from Intelligent Automation, or AI, in order to be able to justify the investment of dollars and time needed? (select all that apply)

AI must increase efficiency with real cost savings, as a business case will be required

AI must increase capacity for HR to do more with less (or the same) resources as today

AI must improve employee experience (more personalized, seamless or otherwise welcoming experience, improved employee productivity, etc.)

AI must improve compliance and consistency with risk mitigation

AI must help us attract, retain, and deploy talent with measurable impact

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* 11. In the space below, please list the top 3 strategic technology platforms used for your HR/Payroll function (i.e., Workday, ADP, BSwift, UKG, ServiceNow, Dayforce, etc.) and any intelligent automation features you are currently using.

Platform 1

Intelligent Features

Platform 2

Intelligent Features

Platform 3

Intelligent Features

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* 12. What intelligent technology do you think has the biggest potential to improve the outcomes of your HR function?

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* 13. What measure or outcome would most define success in your deployment of intelligent automation for HR?

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* 14. Would you be interested in talking to one of our experts about intelligent automation in your HR function?

Yes