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NOTE: If the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) applies to you and your intended use of SurveyMonkey, this template is NOT intended for your use without 1) a SurveyMonkey ‘HIPAA-enabled’ account, and 2) a business associate agreement with us, which can be purchased by contacting our sales team. Please see our Acceptable Uses Policy for more information.

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* 1. How easy is it to find a doctor in your area who participates in your health plan?

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* 2. How happy are you with the choice of doctors you have with your health plan?

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* 3. How easy is it to file a claim with us?

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* 4. How quickly are your claims resolved by us?

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* 5. If you filed a claim with us, how happy are you with the outcome?

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* 6. How friendly are the employees at our company?

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* 7. How knowledgeable are the employees at our company?

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* 8. How professional are the employees at our company?

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* 9. How helpful are the employees at our company?

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* 10. How reasonable are our company's rates for health insurance for you?

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* 11. How likely is it that you would recommend this health insurance company to a friend or colleague?

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* 12. Are you satisfied with the service you receive from us, neither satisfied nor dissatisfied with it, or dissatisfied with it?

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* 13. Do you have any other comments, questions, or concerns?

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