* 1. How convenient is it to contact our technical support representatives?

* 2. How quickly did we respond to your inquiry?

* 3. How well did our technical support representative answer your question or resolve your issue?

* 4. How knowledgeable did our technical support representative seem to you?

* 5. How do you prefer to communicate with us when dealing with technical support issues?

* 6. Compared to our competitors, is our technical support quality better, worse, or about the same?

* 7. Overall, how satisfied or dissatisfied are you with our technical support?

* 8. How likely is it that you would recommend our technical support to a friend or colleague?

Not at all likely
Extremely likely

* 9. What can we do to improve our technical support?