1=Poor     3=Satisfactory     5=Excellent

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* 1. Was the 911 phone call handled in a professional and courteous manner?

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* 2. Was your emergency response timely?

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* 3. Did the firefighters preserve and protect your property during the emergency?

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* 4. Did the firefighters explain their actions to your satisfaction?

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* 5. Were the firefighters considerate of your privacy, emotional state, etc?

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* 6. Were we helpful after the emergency in assisting you with your immediate needs?

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* 7. Were you pleased with the services you received from the Spokane Valley Fire Department?

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* 8. What can we do to improve our service to you?

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* 9. Optional Information

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* 10. Would you like SVFD to contact you regarding this survey?

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