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Member Survey
1.
What was the primary nature of your most recent contact with Jersey Shore Federal Credit Union?
Establish Credit Union Membership
Mortgage Loan
Other Loan
Teller Transactions
Open a New Account
Other
Date of Service:
2.
Where were you most recently served?
Northfield Office
Hammonton Office
Galloway Office
Rio Grande Office
FAA Office (For on-site employees only)
Online/Mobile
Telephone
Other (Please Specify):
3.
Please rate your contact on the following qualities by checking one item per line (Extremely Satisfied to Very Dissatisfied)
Extremely Satisfied
Very Satisfied
Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Prompt Service
Extremely Satisfied
Very Satisfied
Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Friendliness
Extremely Satisfied
Very Satisfied
Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Attention to your needs
Extremely Satisfied
Very Satisfied
Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Competence
Extremely Satisfied
Very Satisfied
Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Application Procedure
Extremely Satisfied
Very Satisfied
Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Information Provided
Extremely Satisfied
Very Satisfied
Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Questions Answered
Extremely Satisfied
Very Satisfied
Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Comments:
4.
Please check the three factors that are most important to you when selecting an account or service?
Close to Home
Close to Work
Convenience of Hours
Payroll Deduction
Low or No Fees
Other
If other is checked, please explain:
5.
What is the most important thing we can do to improve service?
6.
What services would you like to see the Credit Union offer?
7.
Is there anything else you would like to tell us?
8.
Contact Information (Optional)
Name
Email Address
Phone Number
