Member Survey Question Title * 1. What was the primary nature of your most recent contact with Jersey Shore Federal Credit Union? Establish Credit Union Membership Mortgage Loan Other Loan Teller Transactions Open a New Account Other Date of Service: Question Title * 2. Where were you most recently served? Northfield Office Hammonton Office Galloway Office Rio Grande Office FAA Office (For on-site employees only) Online/Mobile Telephone Other (Please Specify): Question Title * 3. Please rate your contact on the following qualities by checking one item per line (Extremely Satisfied to Very Dissatisfied) Extremely Satisfied Very Satisfied Satisfied Somewhat Dissatisfied Very Dissatisfied Prompt Service Prompt Service Extremely Satisfied Prompt Service Very Satisfied Prompt Service Satisfied Prompt Service Somewhat Dissatisfied Prompt Service Very Dissatisfied Friendliness Friendliness Extremely Satisfied Friendliness Very Satisfied Friendliness Satisfied Friendliness Somewhat Dissatisfied Friendliness Very Dissatisfied Attention to your needs Attention to your needs Extremely Satisfied Attention to your needs Very Satisfied Attention to your needs Satisfied Attention to your needs Somewhat Dissatisfied Attention to your needs Very Dissatisfied Competence Competence Extremely Satisfied Competence Very Satisfied Competence Satisfied Competence Somewhat Dissatisfied Competence Very Dissatisfied Application Procedure Application Procedure Extremely Satisfied Application Procedure Very Satisfied Application Procedure Satisfied Application Procedure Somewhat Dissatisfied Application Procedure Very Dissatisfied Information Provided Information Provided Extremely Satisfied Information Provided Very Satisfied Information Provided Satisfied Information Provided Somewhat Dissatisfied Information Provided Very Dissatisfied Questions Answered Questions Answered Extremely Satisfied Questions Answered Very Satisfied Questions Answered Satisfied Questions Answered Somewhat Dissatisfied Questions Answered Very Dissatisfied Comments: Question Title * 4. Please check the three factors that are most important to you when selecting an account or service? Close to Home Close to Work Convenience of Hours Payroll Deduction Low or No Fees Other If other is checked, please explain: Question Title * 5. What is the most important thing we can do to improve service? Question Title * 6. What services would you like to see the Credit Union offer? Question Title * 7. Is there anything else you would like to tell us? Question Title * 8. Contact Information (Optional) Name Email Address Phone Number Done
