Customer Feedback - Customer Contact Centre

Council is asking for your feedback as our goal is to give you the best experience we can. 
Please answer the questions below about the interaction you had with our Customer Experience Team.

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* 1. How did you contact us?

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* 2. The wait time to see or speak with a Council Officer at the Customer Centre was acceptable and made it easy for me to deal with Council.

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* 3. The Council Officer was helpful and listened to my questions & concerns.

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* 4. The Council Officer communicated with me in a way that was clear and easy to understand.

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* 5. The Council Officer was courteous and treated me with respect.

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* 6. The information the Council Officer provided to me was clear and informative?

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* 7. Do you have any suggestions for improvements we could make to our service?

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* 8. How likely is it that you would recommend Horowhenua District Councils Customer Centre to a friend or colleague?

Not at all likely
Extremely likely
Thank you for your feedback.  Council considers feedback, whether positive or negative to be a useful and important means of improving service delivery.

Have a lovely day.

T