Client Survey / Legal Services of Greater Miami, Inc Strategic Planning Feedback

Background

Legal Services of Greater Miami, Inc. is planning for the next 5 years. You are an important part of this process.

Your thoughtful input is greatly appreciated!

Question Title

* 1. Intake: Intake is how people apply for our services. Currently people may apply for our services by walking into our office, on the telephone and online.

Please rate our different intake system processes based on your experience.

	Excellent	Satisfactory	Needs Improvement
Walk-In: Walk-In intake is from 9 am to 12 pm, Monday through Thursday. Applicants who come to our office meet with an intake specialist and then an attorney, if necessary.	Walk-In: Walk-In intake is from 9 am to 12 pm, Monday through Thursday. Applicants who come to our office meet with an intake specialist and then an attorney, if necessary. Excellent	Walk-In: Walk-In intake is from 9 am to 12 pm, Monday through Thursday. Applicants who come to our office meet with an intake specialist and then an attorney, if necessary. Satisfactory	Walk-In: Walk-In intake is from 9 am to 12 pm, Monday through Thursday. Applicants who come to our office meet with an intake specialist and then an attorney, if necessary. Needs Improvement
Please provide your comments or any suggested changes.
Telephone: Telephone intake is from 1:30 pm to 4:30 pm, Monday through Thursday. Applicants call in and wait to speak to an intake specialist. If they are eligible, an attorney calls them the next business day.	Telephone: Telephone intake is from 1:30 pm to 4:30 pm, Monday through Thursday. Applicants call in and wait to speak to an intake specialist. If they are eligible, an attorney calls them the next business day. Excellent	Telephone: Telephone intake is from 1:30 pm to 4:30 pm, Monday through Thursday. Applicants call in and wait to speak to an intake specialist. If they are eligible, an attorney calls them the next business day. Satisfactory	Telephone: Telephone intake is from 1:30 pm to 4:30 pm, Monday through Thursday. Applicants call in and wait to speak to an intake specialist. If they are eligible, an attorney calls them the next business day. Needs Improvement
Please provide your comments or any suggested changes.
Online: Online intake is through our website at www.legalservicesmiami.org. Online intake applicants provide some information, then they receive a call from an intake paralegal within a day. An attorney calls them the next day.	Online: Online intake is through our website at www.legalservicesmiami.org. Online intake applicants provide some information, then they receive a call from an intake paralegal within a day. An attorney calls them the next day. Excellent	Online: Online intake is through our website at www.legalservicesmiami.org. Online intake applicants provide some information, then they receive a call from an intake paralegal within a day. An attorney calls them the next day. Satisfactory	Online: Online intake is through our website at www.legalservicesmiami.org. Online intake applicants provide some information, then they receive a call from an intake paralegal within a day. An attorney calls them the next day. Needs Improvement
Please provide your comments or any suggested changes.

Question Title

* 2. Outreach & Education: This is how we reach out to the community to educate people about our services and new legal problems.

Please rate our current outreach and education efforts.

	Excellent	Satisfactory	Needs Improvement
Providing information about our services.	Providing information about our services. Excellent	Providing information about our services. Satisfactory	Providing information about our services. Needs Improvement
Please provide comments to further explain your rating.
Education to the community about new legal issues.	Education to the community about new legal issues. Excellent	Education to the community about new legal issues. Satisfactory	Education to the community about new legal issues. Needs Improvement
Please provide comments to further explain your rating.
Presentations are helpful.	Presentations are helpful. Excellent	Presentations are helpful. Satisfactory	Presentations are helpful. Needs Improvement
Please provide comments to further explain your rating.
Presentations and materials that are easy for non-English speakers to understand.	Presentations and materials that are easy for non-English speakers to understand. Excellent	Presentations and materials that are easy for non-English speakers to understand. Satisfactory	Presentations and materials that are easy for non-English speakers to understand. Needs Improvement
Please provide comments to further explain your rating.

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* 3. Advocacy: This refers to the types of cases we handle. Generally, we help clients with the following: landlord tenant problems, foreclosure defense, denials of all public benefits, special education, income tax, limited consumer issues, development of affordable housing.

	Agree	Disagree
Legal Services is able to help me with all my legal needs. If disagree, please tell us what legal problem we could not help you with.	Legal Services is able to help me with all my legal needs. If disagree, please tell us what legal problem we could not help you with. Agree	Legal Services is able to help me with all my legal needs. If disagree, please tell us what legal problem we could not help you with. Disagree
Other (please specify)

Question Title

* 4. Please provide other comments that will be helpful in determining community needs.