Cooley Center Member Satisfaction Survey 2015

1. Customer Service

Please help the fitness center better you, your fitness needs and concerns. Rate our service, equipment, programs, etc. and make additional comments to help us specifically target the areas that need improvement.

5=OUTSTANDING
4=ABOVE AVERAGE
3=AVERAGE
2=BELOW AVERAGE
1=POOR

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* 1. Degree of reception when you enter the club

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* 2. Staff's approachability and willingness to help

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* 3. Staff's professionalism

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* 4. Staff's knowledge regarding fitness

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* 5. Degree to which the Cooley Center meets your needs

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* 6. Convenience of hours

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* 7. Overall satisfaction with the management of the fitness center

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* 8. Overall rating of customer service