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* 1. For what reason(s) did you need assistance? (mark all that apply)

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* 2. How did the HERO operator know that you needed assistance?

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* 3. How long did you wait for assistance

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* 4. Was the HERO operator courteous?

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* 5. Please rate the following regarding your HERO operator

  Excellent Very Good Good Fair Poor
Appearance
Knowledge
Overall impression

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* 6. Overall, how would you rate the HERO service

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* 7. Additional remarks

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* 8. Thank you for taking the time to respond to our survey about your experience with our HERO program.

We at the Texas Department of Transportation, in partnership with Serco Inc., hope you will share your experience with family and friends so that motorists become familiar with the HERO program and its benefits.

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