* 1. Please let us know about a recent experience. Select the type of interaction with Cove:

* 2. To what extent do you agree with the following statement: “Cove Federal Credit Union staff helped me in a friendly manner”?

  Strongly Disagree Disagree Somewhat Disagree No Opinion Somewhat Agree Agree Strongly Agree
Please choose

* 3. To what extent do you agree with the following statement: “The accuracy and speed in handling my transaction/request was acceptable”?

  Strongly Disagree Disagree Somewhat Disagree No Opinion Somewhat Agree Agree Strongly Agree
Please choose

* 4. To what extent do you agree with the following statement: “Cove is my primary financial institution?”

  Strongly Disagree Disagree Somewhat Disagree No Opinion Somewhat Agree Agree Strongly Agree
Please choose

* 5. To what extent do you agree with the following statement: “I am likely to Recommend/Refer my friends and family to Cove”?

  Strongly Disagree Disagree Somewhat Disagree No Opinion Somewhat Agree Agree Strongly Agree
Please choose

* 6. What Cove products and services are you currently using?

  Yes No
Home/Online Banking
Audio Teller
Mobile App
Check Snapshot Deposit
Call Center
Visit Branch
Shared Branches (5,000 Nationwide)
ATM Network (42,000 Nationwide)
Website
Coin Counter
Savings
Certificate of Deposit
IRA
Checking
Debit Card
Auto Loan
Credit Card
1st Mortgage
Home Equity (2nd Mortgage)
Home Equity Line of Credit
Personal Loan

* 7. What products or services that currently are NOT offered would you like to see Cove offer?

* 8. What would you like Cove to know about your experience as a Member?

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