ARC Voice of the Customer Survey

ARC Advisory Group conducts this survey periodically to better understand what our customers' needs are and how ARC can help them to achieve their goals.

Privacy: Your privacy is assured and your identification will not be released to others. Your responses will only be used internally within ARC to improve ARC support of our clients.

If you have questions about the survey, please click here to contact us.

	Always	Frequently	Sometimes	Rarely	N/A
Search the Internet	Search the Internet Always	Search the Internet Frequently	Search the Internet Sometimes	Search the Internet Rarely	Search the Internet N/A
Contact suppliers	Contact suppliers Always	Contact suppliers Frequently	Contact suppliers Sometimes	Contact suppliers Rarely	Contact suppliers N/A
Visit ARC Client Portal	Visit ARC Client Portal Always	Visit ARC Client Portal Frequently	Visit ARC Client Portal Sometimes	Visit ARC Client Portal Rarely	Visit ARC Client Portal N/A
Search ARC website	Search ARC website Always	Search ARC website Frequently	Search ARC website Sometimes	Search ARC website Rarely	Search ARC website N/A
Contact ARC	Contact ARC Always	Contact ARC Frequently	Contact ARC Sometimes	Contact ARC Rarely	Contact ARC N/A

Always

Frequently

Sometimes

Rarely

N/A

Search the Internet

Search the Internet Always

Search the Internet Frequently

Search the Internet Sometimes

Search the Internet Rarely

Search the Internet N/A

Contact suppliers

Contact suppliers Always

Contact suppliers Frequently

Contact suppliers Sometimes

Contact suppliers Rarely

Contact suppliers N/A

Visit ARC Client Portal

Visit ARC Client Portal Always

Visit ARC Client Portal Frequently

Visit ARC Client Portal Sometimes

Visit ARC Client Portal Rarely

Visit ARC Client Portal N/A

Search ARC website

Search ARC website Always

Search ARC website Frequently

Search ARC website Sometimes

Search ARC website Rarely

Search ARC website N/A

Contact ARC

Contact ARC Always

Contact ARC Frequently

Contact ARC Sometimes

Contact ARC Rarely

Contact ARC N/A

	Excellent	Very Good	Good	Somewhat	Don't Use	N/A
Industry Knowledgeable Analysts	Industry Knowledgeable Analysts Excellent	Industry Knowledgeable Analysts Very Good	Industry Knowledgeable Analysts Good	Industry Knowledgeable Analysts Somewhat	Industry Knowledgeable Analysts Don't Use	Industry Knowledgeable Analysts N/A
Quick Response to Inquiries	Quick Response to Inquiries Excellent	Quick Response to Inquiries Very Good	Quick Response to Inquiries Good	Quick Response to Inquiries Somewhat	Quick Response to Inquiries Don't Use	Quick Response to Inquiries N/A
Digital Transformation Council	Digital Transformation Council Excellent	Digital Transformation Council Very Good	Digital Transformation Council Good	Digital Transformation Council Somewhat	Digital Transformation Council Don't Use	Digital Transformation Council N/A
Client Area Documents	Client Area Documents Excellent	Client Area Documents Very Good	Client Area Documents Good	Client Area Documents Somewhat	Client Area Documents Don't Use	Client Area Documents N/A
Industry Benchmarking information	Industry Benchmarking information Excellent	Industry Benchmarking information Very Good	Industry Benchmarking information Good	Industry Benchmarking information Somewhat	Industry Benchmarking information Don't Use	Industry Benchmarking information N/A
Technology/Supplier Selection Information	Technology/Supplier Selection Information Excellent	Technology/Supplier Selection Information Very Good	Technology/Supplier Selection Information Good	Technology/Supplier Selection Information Somewhat	Technology/Supplier Selection Information Don't Use	Technology/Supplier Selection Information N/A
Technology Trends Adoption and Benefits	Technology Trends Adoption and Benefits Excellent	Technology Trends Adoption and Benefits Very Good	Technology Trends Adoption and Benefits Good	Technology Trends Adoption and Benefits Somewhat	Technology Trends Adoption and Benefits Don't Use	Technology Trends Adoption and Benefits N/A
Market Data Information	Market Data Information Excellent	Market Data Information Very Good	Market Data Information Good	Market Data Information Somewhat	Market Data Information Don't Use	Market Data Information N/A
Blog Postings	Blog Postings Excellent	Blog Postings Very Good	Blog Postings Good	Blog Postings Somewhat	Blog Postings Don't Use	Blog Postings N/A
Podcasts & Videos	Podcasts & Videos Excellent	Podcasts & Videos Very Good	Podcasts & Videos Good	Podcasts & Videos Somewhat	Podcasts & Videos Don't Use	Podcasts & Videos N/A

Excellent

Very Good

Good

Somewhat

Don't Use

N/A

Industry Knowledgeable Analysts

Industry Knowledgeable Analysts Excellent

Industry Knowledgeable Analysts Very Good

Industry Knowledgeable Analysts Good

Industry Knowledgeable Analysts Somewhat

Industry Knowledgeable Analysts Don't Use

Industry Knowledgeable Analysts N/A

Quick Response to Inquiries

Quick Response to Inquiries Excellent

Quick Response to Inquiries Very Good

Quick Response to Inquiries Good

Quick Response to Inquiries Somewhat

Quick Response to Inquiries Don't Use

Quick Response to Inquiries N/A

Digital Transformation Council

Digital Transformation Council Excellent

Digital Transformation Council Very Good

Digital Transformation Council Good

Digital Transformation Council Somewhat

Digital Transformation Council Don't Use

Digital Transformation Council N/A

Client Area Documents

Client Area Documents Excellent

Client Area Documents Very Good

Client Area Documents Good

Client Area Documents Somewhat

Client Area Documents Don't Use

Client Area Documents N/A

Industry Benchmarking information

Industry Benchmarking information Excellent

Industry Benchmarking information Very Good

Industry Benchmarking information Good

Industry Benchmarking information Somewhat

Industry Benchmarking information Don't Use

Industry Benchmarking information N/A

Technology/Supplier Selection Information

Technology/Supplier Selection Information Excellent

Technology/Supplier Selection Information Very Good

Technology/Supplier Selection Information Good

Technology/Supplier Selection Information Somewhat

Technology/Supplier Selection Information Don't Use

Technology/Supplier Selection Information N/A

Technology Trends Adoption and Benefits

Technology Trends Adoption and Benefits Excellent

Technology Trends Adoption and Benefits Very Good

Technology Trends Adoption and Benefits Good

Technology Trends Adoption and Benefits Somewhat

Technology Trends Adoption and Benefits Don't Use

Technology Trends Adoption and Benefits N/A

Market Data Information

Market Data Information Excellent

Market Data Information Very Good

Market Data Information Good

Market Data Information Somewhat

Market Data Information Don't Use

Market Data Information N/A

Blog Postings

Blog Postings Excellent

Blog Postings Very Good

Blog Postings Good

Blog Postings Somewhat

Blog Postings Don't Use

Blog Postings N/A

Podcasts & Videos

Podcasts & Videos Excellent

Podcasts & Videos Very Good

Podcasts & Videos Good

Podcasts & Videos Somewhat

Podcasts & Videos Don't Use

Podcasts & Videos N/A

ARC Voice of the Customer Survey

Your Opinion Matters to ARC

Question Title

* 1. Where do you generally go to learn industry best practices, trends and technology information for automation, software, IT/OT and digital transformation?

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* 2. What is the most difficult aspect of finding good, relevant information?

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* 3. What delivery medium(s) do you generally favor?

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* 4. What device(s) do you generally use?

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* 5. What aspects do you like about ARC?

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* 6. What do you wish ARC could provide? (product or service)

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* 7. Please provide your contact information

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* 8. Please provide you Company eMail