The best way to improve our service is to receive your input. We can serve you better if you would take a moment to honestly grade our service to you.

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* 1. Name

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* 2. Company Number  (Provided on bottom of printed survey) 

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* 3. Phone

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* 5. Overall Satisfaction from Home City Ice

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* 6. Our Product / Service

  Delighted Satisfied Disatisfied
Product - Overall 
Product - Quality
Keeping in stock
Merchandising / Rotation
Delivery Timeliness

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* 7. Phone Communication Skills 

  Delighted Satisfied Dissatisfied
Overall
Friendliness
Responsiveness
Professionalism / Knowledge / Effectiveness

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* 8. Our Equipment / Merchandisers 

  Delighted  Satisfied  Dissatisfied
Overall
Apearance
Operational Effectiveness 
Positional in store 
Maintenance Support 

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* 9. Our Selling Support / POP Material

  Delighted Satisfied Dissatisfied
Overall 
Point of Sale Material 
Suggestive Selling Material
Professional Support When Requested

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* 10. Our Route Salespeople 

  Delighted  Satisfied Dissatisfied
Overall
Friendliness / Courtesy 
Appearance
Checking-In 
Knowledge of Job / Effectiveness

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* 11. Invoicing / Statement 

  Delighted Satisfied  Dissatisfied
Overall
Accuracy
Layout / Format
Timeliness
Quality of Support When Requested

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* 12. Home City Ice App

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* 13. If Yes, Overall Experience 

  Delighted Satisfied Dissatisfied
Easy to Use
Paying Through App

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* 14. Comments - We value your comments, please share!

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