2017 Customer Feedback Survey
1.
What type of interaction did you have with the Holmes County General Health District?
At the Health District's Office
At a facility of point of inspection
A community event
Phone/email coorespondance
Website or Facebook
Clinic
Other (please specify)
2.
What type of service did you utilize?
Immunizations
Help Me Grow
WIC
Environmental Health/Inspection
Emergency Preparedness
Injury Prevention
Vital Statistics (birth certificates/death certificates)
Other (please specify)
3.
Based on your service experience with the Holmes County Health District, please rate your level of agreement with the following statements:
Strongly Disagree
Disagree
Agree
Strongly Agree
N/A
The staff was polite and friendly
Strongly Disagree
Disagree
Agree
Strongly Agree
N/A
The staff was attentive and listened to me
Strongly Disagree
Disagree
Agree
Strongly Agree
N/A
The staff was knowledgable
Strongly Disagree
Disagree
Agree
Strongly Agree
N/A
The information I received was clear and understandable
Strongly Disagree
Disagree
Agree
Strongly Agree
N/A
My service was handled efficiently
Strongly Disagree
Disagree
Agree
Strongly Agree
N/A
The location was clean and had a positive appearance
Strongly Disagree
Disagree
Agree
Strongly Agree
N/A
The hours are convenient
Strongly Disagree
Disagree
Agree
Strongly Agree
N/A
The amount of time I waited was reasonable
Strongly Disagree
Disagree
Agree
Strongly Agree
N/A
Any issues I had were resolved
Strongly Disagree
Disagree
Agree
Strongly Agree
N/A
I received the proper follow-up and support that I need
Strongly Disagree
Disagree
Agree
Strongly Agree
N/A
The Holmes County Health District understand the community and its needs
Strongly Disagree
Disagree
Agree
Strongly Agree
N/A
I trust the Holmes County Health District
Strongly Disagree
Disagree
Agree
Strongly Agree
N/A
I understand the value of the Holmes County Health District and its services
Strongly Disagree
Disagree
Agree
Strongly Agree
N/A
Overall, I was satisfied with my experience
Strongly Disagree
Disagree
Agree
Strongly Agree
N/A
4.
Please provide any other comments or feedback about your experience that may help the Holmes County Health District improve its services