Website feedback survey

Share your experience. Help us improve.

PLEASE NOTE!
We do not respond directly to your feedback, but use your comments to improve the website. If you need help, see the contact information after question #3.

If you are a SEBB member and you are having issues with SEBB My Account, please email: hcasebbitsupport@hca.wa.gov. Please include your SEBB organization in the email.

Thank you for helping us make a better Health Care Authority website.

Question Title

* 1. You are a:

Apple Health (Medicaid) client
(including family member or advocate)

Behavioral health and/or recovery client – either Apple Health or no Apple Health
(including family member or advocate)

Employee covered through the Public Employees Benefits Board (PEBB) Program
(including family member or advocate)

Retiree covered through the PEBB Program
(including family member or advocate)

COBRA/continuation coverage member covered through the PEBB Program
(including family member or advocate)

Employee covered through School Employees Benefits Board (SEBB) Program
(including family member or advocate)

Medical biller or provider

Other

If other, please specify:

Question Title

* 2. How satisfied are you with our website?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Question Title

* 3. Describe your experience on our website. Please be as specific as possible about where you were on our website and what you were trying to do.

Who to contact for help

I am an Apple Health (Medicaid) client
Call 1-800-562-3022 or complete our secure client web form.

I am a current Washington State public employee (PEBB member)
Contact your HR department

I am a retired Washington State public employee (PEBB member) or COBRA/continuation coverage subscriber
Contact 1-800-200-1004 (toll-free) or 360-725-0440 (Olympia).

I am a current school employee (SEBB member)
Contact your payroll or benefits office. Learn more about the SEBB Program.

For help with SEBB My Account:

By email: hcasebbitsupport@hca.wa.gov
By phone: 1-855-648-3100.

I am a medical biller or provider
Call 1-800-562-3022 (choose "provider services") or complete our secure provider web form or social services provider web form.

Do you need an accommodation?
HCA is committed to providing equal access to our services. If you need this survey in another format, please call 360-725-5141 to request special accommodations. TRS users may call this number through the Washington Relay Service by dialing 711.