*SAWTST, LLC Quality Survey

*SAWTST, LLC Quality Survey

We appreciate you taking the time to complete this survey. Your feedback on our performance is essential to ensure we serve you as best as possible. We look forward to filling both your current and future needs. Have a great day!

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* 1. Participant Type

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* 2. Contract Reference

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* 3. SAWTST PM POC

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* 4. Which Government Agency do you work for?

US Army

US Navy

US Air Force

US Marines

US Coast Guard

DLA

Other (please specify)

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* 5. Which Are You?

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* 6. What service did SAWTST, LLC , Newnan, GA provide to you?

Delivery

ESOC/Bearer Walk Through

Packaging

Preservation

Stock Screenings

Transshipment

Container Manufacturing

Other (Please specify)

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* 7. Customer Service:

	Excellent	Above Average	Average	Below Average	Unacceptable	Not Applicable
Timeliness of Delivery/Service	Timeliness of Delivery/Service Excellent	Timeliness of Delivery/Service Above Average	Timeliness of Delivery/Service Average	Timeliness of Delivery/Service Below Average	Timeliness of Delivery/Service Unacceptable	Timeliness of Delivery/Service Not Applicable
Hours of Service	Hours of Service Excellent	Hours of Service Above Average	Hours of Service Average	Hours of Service Below Average	Hours of Service Unacceptable	Hours of Service Not Applicable
Quality of Service provided	Quality of Service provided Excellent	Quality of Service provided Above Average	Quality of Service provided Average	Quality of Service provided Below Average	Quality of Service provided Unacceptable	Quality of Service provided Not Applicable
Condition of material upon arrival	Condition of material upon arrival Excellent	Condition of material upon arrival Above Average	Condition of material upon arrival Average	Condition of material upon arrival Below Average	Condition of material upon arrival Unacceptable	Condition of material upon arrival Not Applicable
Professionalism of delivery service representative	Professionalism of delivery service representative Excellent	Professionalism of delivery service representative Above Average	Professionalism of delivery service representative Average	Professionalism of delivery service representative Below Average	Professionalism of delivery service representative Unacceptable	Professionalism of delivery service representative Not Applicable
Knowledge and professionalism of customer service department	Knowledge and professionalism of customer service department Excellent	Knowledge and professionalism of customer service department Above Average	Knowledge and professionalism of customer service department Average	Knowledge and professionalism of customer service department Below Average	Knowledge and professionalism of customer service department Unacceptable	Knowledge and professionalism of customer service department Not Applicable
Resolution of discrepancies/problems	Resolution of discrepancies/problems Excellent	Resolution of discrepancies/problems Above Average	Resolution of discrepancies/problems Average	Resolution of discrepancies/problems Below Average	Resolution of discrepancies/problems Unacceptable	Resolution of discrepancies/problems Not Applicable
Facility Appearance	Facility Appearance Excellent	Facility Appearance Above Average	Facility Appearance Average	Facility Appearance Below Average	Facility Appearance Unacceptable	Facility Appearance Not Applicable
Employee/Staff Attitude	Employee/Staff Attitude Excellent	Employee/Staff Attitude Above Average	Employee/Staff Attitude Average	Employee/Staff Attitude Below Average	Employee/Staff Attitude Unacceptable	Employee/Staff Attitude Not Applicable

Other (please specify)

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* 8. Satisfaction

	Yes	No
Were you satisfied with your support from SAWTST, LLC, Newnan, GA?	Were you satisfied with your support from SAWTST, LLC, Newnan, GA? Yes	Were you satisfied with your support from SAWTST, LLC, Newnan, GA? No

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* 9. Please provide any comments and/or suggestions that you would like to share. Your feedback will assist us to better serve your future needs. If there is praise or an issue, please provide specific instance that you would like to address. (Example: Document number, NSN, Delivery date, Your suggestion or desired resolution)

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* 10. If you desire a response, please provide the following information:

Name

Email

Phone Number