We know you have questions, and as an effort to help provide you with answers, we are asking you to share whether your organization has altered, might alter, or has decided not to alter any of the revenue cycle processes below in response to the spread of COVID-19. All information will be kept anonymous.
 
If your team needs help with its revenue cycle response to COVID-19, we are here! Include your question in the demographics section at the end of this survey, or contact us at askhbi@teamdrg.com.

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* 1. Have you altered scheduling processes due to COVID-19?

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* 2. Have you altered registration processes due to COVID-19?

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* 3. Have you altered pre-service and/or point-of-service collections processes due to COVID-19?

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* 4. Have you altered financial assistance/charity care processes due to COVID-19?

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* 5. Have you altered the discounts offered to patients for out-of-pocket costs due to COVID-19?

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* 6. Have you altered in-house patient billing and collections processes due to COVID-19?

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* 7. Have you altered payment plan processes due to COVID-19?

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* 8. Have you altered early-out collection agency processes due to COVID-19?

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* 9. Have you altered bad debt collection agency processes due to COVID-19?

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* 10. Have you increased remote work in the revenue cycle due to COVID-19? Select all that apply.

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* 11. Demographics

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