Exit this survey Goodwill Home Pickup Donation Services Survey Question Title * 1. How did you find out about our pickup program? Website Word of Mouth E-mail Social Media Store Employee Store Advertisement Direct Mail Television Newspaper Radio Billboards Other (please specify) Question Title * 2. How did you feel about the pickup program? Very Satisfied Satisfied Undecided Dissatisfied Very Dissatisfied Convenience of program Convenience of program Very Satisfied Convenience of program Satisfied Convenience of program Undecided Convenience of program Dissatisfied Convenience of program Very Dissatisfied Hours of operation Hours of operation Very Satisfied Hours of operation Satisfied Hours of operation Undecided Hours of operation Dissatisfied Hours of operation Very Dissatisfied Understanding of the process Understanding of the process Very Satisfied Understanding of the process Satisfied Understanding of the process Undecided Understanding of the process Dissatisfied Understanding of the process Very Dissatisfied Ease of the pickup Ease of the pickup Very Satisfied Ease of the pickup Satisfied Ease of the pickup Undecided Ease of the pickup Dissatisfied Ease of the pickup Very Dissatisfied Question Title * 3. Please indicate if each of the following occurred during your Goodwill Home Pickup experience. Yes No Don't remember I was called when the driver was in route. I was called when the driver was in route. Yes I was called when the driver was in route. No I was called when the driver was in route. Don't remember Appearance of truck and equipment was clean. Appearance of truck and equipment was clean. Yes Appearance of truck and equipment was clean. No Appearance of truck and equipment was clean. Don't remember The Donations employees were friendly/polite. The Donations employees were friendly/polite. Yes The Donations employees were friendly/polite. No The Donations employees were friendly/polite. Don't remember The donations were handled with care. The donations were handled with care. Yes The donations were handled with care. No The donations were handled with care. Don't remember A receipt was offered for my donation. A receipt was offered for my donation. Yes A receipt was offered for my donation. No A receipt was offered for my donation. Don't remember I was thanked for my donation. I was thanked for my donation. Yes I was thanked for my donation. No I was thanked for my donation. Don't remember Next