NYRC Alberta - Client Satisfaction - 2020

Thank you for your feedback and continued support!

This survey will take you approximately 5 minutes to complete and is intended to help us serve you better. With your candid feedback we will be able to review our services and ensure that we continue to offer you, our valued clients, beneficial services well into the future.

* To incentivize you further, your participation will automatically enter you into a draw to win a $50 Starbucks Gift Card!

Question Title

* 1. Describe one of your best experiences working with NYRC.

Question Title

* 2. How would you rate the promptness of our responses to your telephone calls/emails?

Exceptional

Above Average

Average

Poor

Very Poor

Question Title

* 3. How would you rate the friendliness of the NYRC team?

Extremely friendly

Very friendly

Somewhat friendly

Not so friendly

Not at all friendly

Question Title

* 4. Please rate us on our promptness in scheduling your IME and other service requests.

Very Poor

Poor

Average

Above Average

Exceptional

Question Title

* 5. How would you rate our ability to meet your report deadlines?

Exceptional

Above Average

Average

Poor

Very Poor

Question Title

* 6. How would you rate our ability to provide IME/medical expert dates and availabilities that meet your requirements?

Always have options that meet our requirements

Have options that meet our requirements most of the time

Occasionally have options that meet our requirements

Rarely have options that meet our requirements

Never have options that meet our requirements

Question Title

* 7. Based on your experience with NYRC, how do we compare with our competitors?

No contest - NYRC is the best!

Much Better

Better

About the same

Worse

Much Worse

Question Title

* 8. How would you rate our service fees compared to others in the market?

Lower than others

Mostly lower than others

Same as others

Mostly higher than others

Higher than others

Question Title

* 9. Based on your experience with NYRC, would you recommend us to your colleagues and peers?

Already have!

Probably will

May or may not

Probably will not

Definitely will not

Question Title

* 10. Please rate the quality of our medical legal reports.

Excellent

Great

Satisfactory

Needs improvement

Poor

Question Title

* 11. How would you rate the accessibility of our management team?

Very accessible

Accessible

Somewhat accessible

Rarely accessible

Not accessible

Question Title

* 12. Please rate our management team's ability to resolve potential concerns and offer beneficial solutions.

Excellent

Very Satisfied

Satisfied

Dissatisfied

Very Dissatisfied

Question Title

* 13. Describe an area that NYRC needs improvement in to better serve you.

Question Title

* 14. Please rank what is most important to your operations (1 being most important, 6 being least important).

Question Title

* 15. We are currently looking at updating our website, what features would you find most useful?

Question Title

* 16. Based on your experience with NYRC, how likely are you to use our service again?

Already have!

Very likely

Likely

Unlikely

Definitely will not

Question Title

* 17. How can NYRC best help the industry prevent the implementation of a no-fault system in Alberta?

Question Title

* 18. What would you change about our weekly E-Blasts to make them more useful for you?

Question Title

* 19. Do you follow NYRC on LinkedIn?

Yes

Do not use LinkedIn

Question Title

* 20. Would your firm be willing to utilize virtual conferencing/telephone assessment IME services?

Yes

Question Title

* 21. Please provide an overall rating of your experience with NYRC.

Very Poor

Poor

Average

Great

Exceptional

NYRC Alberta - Client Satisfaction - 2020

Thank you for your feedback and continued support!

Question Title

* 1. Describe one of your best experiences working with NYRC.

Question Title

* 2. How would you rate the promptness of our responses to your telephone calls/emails?

Question Title

* 3. How would you rate the friendliness of the NYRC team?

Question Title

* 4. Please rate us on our promptness in scheduling your IME and other service requests.

Question Title

* 5. How would you rate our ability to meet your report deadlines?

Question Title

* 6. How would you rate our ability to provide IME/medical expert dates and availabilities that meet your requirements?

Question Title

* 7. Based on your experience with NYRC, how do we compare with our competitors?

Question Title

* 8. How would you rate our service fees compared to others in the market?

Question Title

* 9. Based on your experience with NYRC, would you recommend us to your colleagues and peers?

Question Title

* 10. Please rate the quality of our medical legal reports.

Question Title

* 11. How would you rate the accessibility of our management team?

Question Title

* 12. Please rate our management team's ability to resolve potential concerns and offer beneficial solutions.

Question Title

* 13. Describe an area that NYRC needs improvement in to better serve you.

Question Title

* 14. Please rank what is most important to your operations (1 being most important, 6 being least important).

Question Title

* 15. We are currently looking at updating our website, what features would you find most useful?

Question Title

* 16. Based on your experience with NYRC, how likely are you to use our service again?

Question Title

* 17. How can NYRC best help the industry prevent the implementation of a no-fault system in Alberta?

Question Title

* 18. What would you change about our weekly E-Blasts to make them more useful for you?

Question Title

* 19. Do you follow NYRC on LinkedIn?

Question Title

* 20. Would your firm be willing to utilize virtual conferencing/telephone assessment IME services?

Question Title

* 21. Please provide an overall rating of your experience with NYRC.

Question Title

* 22. Please share any additional comments or experiences about our services so that we can better serve you!