Client Satisfaction Survey

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* 1. Choose one of the following options that best describes your profession:

Physician

Genetic Counselor

Nurse or Nurse Practitioner (NP)

Office Admin

Other (please specify)

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* 2. Please provide your work postal code (it will not be shared)

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* 3. Select the main type of practice, facility or other health care system for which you work:

Hospital system

Private practice

Research facility

Laboratory

Other (please specify)

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* 4. Please select all the kinds of genetic testing you order.

Cardiology

Clinical Genomics (Exome and Genome)

Cytogenetics and/or Chromosomal Microarray

Mitochondrial and/or Metabolic

Neurology

Oncology

Ophthalmology and/or Hearing loss

Pharmacogenomics

Prenatal

Genetic disorders not otherwise specified above

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* 5. Indicate the number of patient samples you submit to all commercial labs per month:

Fewer than 10 samples

11-100 samples

101-500 samples

More than 501 samples

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* 6. When choosing a genetic testing laboratory, rank which of these options is most important (1) to least important (3) to you:

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* 7. Generally speaking, how important are the following features of a Diagnostic Laboratory to you/your patient/your practice?:

	Unimportant	Somewhat Unimportant	Neutral	Somewhat Important	Very Important
On-going support from a sales rep	On-going support from a sales rep Unimportant	On-going support from a sales rep Somewhat Unimportant	On-going support from a sales rep Neutral	On-going support from a sales rep Somewhat Important	On-going support from a sales rep Very Important
Availability of genetic counselors by phone/email	Availability of genetic counselors by phone/email Unimportant	Availability of genetic counselors by phone/email Somewhat Unimportant	Availability of genetic counselors by phone/email Neutral	Availability of genetic counselors by phone/email Somewhat Important	Availability of genetic counselors by phone/email Very Important
Ability to discuss cases with a disease/gene expert by phone/email	Ability to discuss cases with a disease/gene expert by phone/email Unimportant	Ability to discuss cases with a disease/gene expert by phone/email Somewhat Unimportant	Ability to discuss cases with a disease/gene expert by phone/email Neutral	Ability to discuss cases with a disease/gene expert by phone/email Somewhat Important	Ability to discuss cases with a disease/gene expert by phone/email Very Important
Ability to order expedited testing in critical situations	Ability to order expedited testing in critical situations Unimportant	Ability to order expedited testing in critical situations Somewhat Unimportant	Ability to order expedited testing in critical situations Neutral	Ability to order expedited testing in critical situations Somewhat Important	Ability to order expedited testing in critical situations Very Important
Presence of the laboratory at professional meetings	Presence of the laboratory at professional meetings Unimportant	Presence of the laboratory at professional meetings Somewhat Unimportant	Presence of the laboratory at professional meetings Neutral	Presence of the laboratory at professional meetings Somewhat Important	Presence of the laboratory at professional meetings Very Important
Sharing of disease-specific variant information with general public (ie. ClinVar project)	Sharing of disease-specific variant information with general public (ie. ClinVar project) Unimportant	Sharing of disease-specific variant information with general public (ie. ClinVar project) Somewhat Unimportant	Sharing of disease-specific variant information with general public (ie. ClinVar project) Neutral	Sharing of disease-specific variant information with general public (ie. ClinVar project) Somewhat Important	Sharing of disease-specific variant information with general public (ie. ClinVar project) Very Important

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* 8. Out of the total number of genetic tests you order per month, what percent do you submit to GeneDx?

1-25%

26-50%

51-75%

76-100%

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* 9. When was the last time you ordered from GeneDx?

Within the past month

Within the past year

Other (please specify)

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* 10. How likely are you to recommend GeneDx to someone for our...

	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied	N/A
Hereditary Cancer program	Hereditary Cancer program Very Dissatisfied	Hereditary Cancer program Dissatisfied	Hereditary Cancer program Neutral	Hereditary Cancer program Satisfied	Hereditary Cancer program Very Satisfied	Hereditary Cancer program N/A
Exome program	Exome program Very Dissatisfied	Exome program Dissatisfied	Exome program Neutral	Exome program Satisfied	Exome program Very Satisfied	Exome program N/A
Cardiology program	Cardiology program Very Dissatisfied	Cardiology program Dissatisfied	Cardiology program Neutral	Cardiology program Satisfied	Cardiology program Very Satisfied	Cardiology program N/A
Neurology program	Neurology program Very Dissatisfied	Neurology program Dissatisfied	Neurology program Neutral	Neurology program Satisfied	Neurology program Very Satisfied	Neurology program N/A
Comprehensive testing menu	Comprehensive testing menu Very Dissatisfied	Comprehensive testing menu Dissatisfied	Comprehensive testing menu Neutral	Comprehensive testing menu Satisfied	Comprehensive testing menu Very Satisfied	Comprehensive testing menu N/A

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* 11. Please evaluate your level of satisfaction with each of the following services provided by GeneDx:

	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Ease of ordering process	Ease of ordering process Very Dissatisfied	Ease of ordering process Dissatisfied	Ease of ordering process Neutral	Ease of ordering process Satisfied	Ease of ordering process Very Satisfied
Ease of billing process	Ease of billing process Very Dissatisfied	Ease of billing process Dissatisfied	Ease of billing process Neutral	Ease of billing process Satisfied	Ease of billing process Very Satisfied
Turnaround time for tests	Turnaround time for tests Very Dissatisfied	Turnaround time for tests Dissatisfied	Turnaround time for tests Neutral	Turnaround time for tests Satisfied	Turnaround time for tests Very Satisfied
Quality of variant interpretation	Quality of variant interpretation Very Dissatisfied	Quality of variant interpretation Dissatisfied	Quality of variant interpretation Neutral	Quality of variant interpretation Satisfied	Quality of variant interpretation Very Satisfied
Customer service provided by GeneDx clinical staff (eg. genetic counselors and/or clinical directors)	Customer service provided by GeneDx clinical staff (eg. genetic counselors and/or clinical directors) Very Dissatisfied	Customer service provided by GeneDx clinical staff (eg. genetic counselors and/or clinical directors) Dissatisfied	Customer service provided by GeneDx clinical staff (eg. genetic counselors and/or clinical directors) Neutral	Customer service provided by GeneDx clinical staff (eg. genetic counselors and/or clinical directors) Satisfied	Customer service provided by GeneDx clinical staff (eg. genetic counselors and/or clinical directors) Very Satisfied
Customer service provided by CS representative for non-clinical concerns	Customer service provided by CS representative for non-clinical concerns Very Dissatisfied	Customer service provided by CS representative for non-clinical concerns Dissatisfied	Customer service provided by CS representative for non-clinical concerns Neutral	Customer service provided by CS representative for non-clinical concerns Satisfied	Customer service provided by CS representative for non-clinical concerns Very Satisfied
Customer service provided by CS representative for web/portal concerns	Customer service provided by CS representative for web/portal concerns Very Dissatisfied	Customer service provided by CS representative for web/portal concerns Dissatisfied	Customer service provided by CS representative for web/portal concerns Neutral	Customer service provided by CS representative for web/portal concerns Satisfied	Customer service provided by CS representative for web/portal concerns Very Satisfied
Customer service provided by your GeneDx sales representative	Customer service provided by your GeneDx sales representative Very Dissatisfied	Customer service provided by your GeneDx sales representative Dissatisfied	Customer service provided by your GeneDx sales representative Neutral	Customer service provided by your GeneDx sales representative Satisfied	Customer service provided by your GeneDx sales representative Very Satisfied
Overall satisfaction with the website/ portal	Overall satisfaction with the website/ portal Very Dissatisfied	Overall satisfaction with the website/ portal Dissatisfied	Overall satisfaction with the website/ portal Neutral	Overall satisfaction with the website/ portal Satisfied	Overall satisfaction with the website/ portal Very Satisfied
Overall satisfaction with GeneDx services	Overall satisfaction with GeneDx services Very Dissatisfied	Overall satisfaction with GeneDx services Dissatisfied	Overall satisfaction with GeneDx services Neutral	Overall satisfaction with GeneDx services Satisfied	Overall satisfaction with GeneDx services Very Satisfied

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* 12. Are you interested in providing more feedback? If so, please provide below or email zebras@genedx.com. Thank you.

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* 13. Please enter your contact information below if you would like to learn more about the latest news at GeneDx. (not required)

Name

Company

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Country

Email Address

Phone Number