Library Satisfaction Survey

This survey will help TSAM Library understand your interaction with the Library and the quality of service provided. Your cooperation in completing this survey will help us provide the best possible service to you. This survey is anonymous, so feel free to indicate your opinion. Thank you for participating.

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* 1. Are you ...

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* 2. Faculty

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* 3. How often have you visit the Library?

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* 4. What was the reason for your visit to the library? (select all that apply)

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* 5. Please indicate your level of satisfaction concerning CUSTOMER SERVICE by completing the following statements:

  Strongly Agree Agree Neutral Disagree Strongly Disagree
5.1 Library staff treats me fairly and without discrimination.
5.2 Library staff are professional in their dealings with me.
5.3 Library staff are friendly.
5.4 Library staff are interested in me and my needs.
5.5 Library staff are knowledgeable.
5.6 Library staff provides quality service.
5.7 Library staff responds in a timely manner.

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* 6. Please indicate your level of satisfaction concerning the FACILITIES by completing the following statements:

  Strongly Agree Agree Neutral Disagree Strongly Disagree
5.1 Computers and electronic equipment are accessible in the library.
5.2 Printing and photocopying services are adequate.
5.3 The library's collection meets my research needs.
5.4 Group study areas are adequate
5.5 Library staff keeps me informed about new services and collections.
5.6 Library space is adequate.
5.7 Opening hours are adequate.

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* 7. Please indicate your level of satisfaction concerning the RESOURCES (books, online databases, magazines, newspaper) by completing the following statements:

  Strongly Agree Agree Neutral Disagree Strongly Disagree
7.1 Resources are appropriate for my course needs.
7.2 Resources are current and relevant.
7.3 Resources are easy to find.
7.4 Borrowing privileges and procedures are clearly stated
7.5 I usually find the resources I need.
7.6 I usually ask the library staff for assistance.
7.7 I find that there are always resources available that address assignment questions.

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* 8. Do you have other suggestions to improve our facilities and services?

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