Patient Experience Survey

This survey has been reviewed and supported by the Practice Patient Participation Group (PPG). The PPG works with the practice to ensure patient views are heard and contribute to ongoing service improvement.
Please tell us about your experience of our practice. Your feedback helps us understand what is working well and where improvements may be needed. All responses are anonymous.

1. Contacting the Practice and Appointments

1.It was easy to contact the practice when I needed to.

2.I was able to make an appointment or get support that met my needs.

3.I was satisfied with the waiting time for my appointment.

4.Information about how to make an appointment is clear and easy to understand.

2. Your Consultation or Care

6.I felt involved in decisions about my care where appropriate.

7.I felt confident in the care or advice I received.

3. Reception and Administration

9.My privacy was respected when dealing with my enquiry.

10.My enquiry or request was dealt with in a reasonable time.

4. Information and Communication

11.Any information I was given (for example about tests, results or next steps) was clear.

12.I understood what would happen next after my contact with the practice.

5. Online and Digital Services (if used)

13.Online services (such as the NHS App or online forms) were easy to use.

14.Online services offered by the practice met my needs.

6. Respect and Kindness

16.I felt comfortable during my contact with the practice.

7. Accessibility and Support

18.I know how to let the practice know if I need extra support or adjustments.

8. Overall Experience

19.Overall, I had a good experience of the practice.

20.I would feel happy contacting the practice again if needed.

9. Patient Feedback

21.I feel able to raise feedback, concerns or suggestions with the practice if needed.

Additional Comments

22.The practice does the following things well:
______________________________________________

23.The practice could improve the following things: