100% of survey complete.

* 1. Does SMITH Gaskets provide adequate sales support & advice?

* 2. Was the quotation SMITH Gaskets provided understood fully, including terms & conditions? Can we improve any?

* 3. How well did we handle your order?

* 4. We value our ability to deliver on time & pride ourselves on a consistent 95%+ On-Time-Delivery statistic (OTD). Did you have to contact us for expediting delivery & did we assist to your satisfaction?

* 5. How knowledgeable were the customer service representatives at our company?

* 6. How clear was the information the customer service representatives at our company gave you?

* 7. Was your experience with customer service at our company better than you expected it to be, worse than you expected it to be, or about what you expected it to be?

* 8. How much value do you think SMITH Gaskets places on product quality?

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