For a sick child visit: Able to get an appointment within a reasonable amount of time
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For a well visit: Able to get an appointment within a reasonable amount of time
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Ability to see the provider of your choice
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Waiting time in the reception area (past your appointment time)
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Waiting time in the exam room
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Keeping you informed of any delays with your appointment
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Ease in reaching our office by phone
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If your call required a return call from a nurse, the call was returned in a reasonable amount of time
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If your call required a return call from a provider, the call was returned in a reasonable amount of time
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