Confederated Tribes of the Umatilla Indian Reservation (CTUIR) Housing Department Communication and Customer Service Tenant Survey

CTUIR's Customer Service

The CTUIR housing department would like to improve its communication with tenants and partners and provide better customer service. Please complete the following 5-7 minute survey by Tuesday, February 28, 2017 to help us understand your needs and experience as well as how the CTUIR housing department can improve its customer service. The results of this survey will be used to train staff and measure improvements around communication and customer service. All responses to this survey will remain anonymous so please share your candid and honest feedback.

Question Title

* 1. How satisfied are you with the CTUIR housing department's customer service when receiving the following services?

	Not satisfied	Somewhat satisfied	Satisfied	Very satisfied	Not applicable
Applying for housing	Applying for housing Not satisfied	Applying for housing Somewhat satisfied	Applying for housing Satisfied	Applying for housing Very satisfied	Applying for housing Not applicable
Making a payment	Making a payment Not satisfied	Making a payment Somewhat satisfied	Making a payment Satisfied	Making a payment Very satisfied	Making a payment Not applicable
Assistance with compliance issues	Assistance with compliance issues Not satisfied	Assistance with compliance issues Somewhat satisfied	Assistance with compliance issues Satisfied	Assistance with compliance issues Very satisfied	Assistance with compliance issues Not applicable
Receiving home repair services	Receiving home repair services Not satisfied	Receiving home repair services Somewhat satisfied	Receiving home repair services Satisfied	Receiving home repair services Very satisfied	Receiving home repair services Not applicable
Rental Assistance Program	Rental Assistance Program Not satisfied	Rental Assistance Program Somewhat satisfied	Rental Assistance Program Satisfied	Rental Assistance Program Very satisfied	Rental Assistance Program Not applicable
Working through eviction	Working through eviction Not satisfied	Working through eviction Somewhat satisfied	Working through eviction Satisfied	Working through eviction Very satisfied	Working through eviction Not applicable

Other (please specify)

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25% of survey complete.