HealthTRAC Member Satisfaction Survey 2021

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* 1. How long have you been a HealthTRAC Member?

1 to 3 months

4 to 6 months

7 to 11 months

1 to 2 years

3 to 4 years

5+ years

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* 2. How often do you visit HealthTRAC?

0 to 1 day a week

2 to 3 days a week

4 to 5 days a week

6+ days a week

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* 3. When do you typically visit HealthTRAC? (can choose more than one)

Weekday Mornings

Weekday Afternoons

Weekday Nights

Weekend - Saturdays

Weekend - Sundays

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* 4. The reason(s) I choose to workout at HealthTRAC are: (can choose more than one)

Lose weight

Meet and socialize with other members

Maintain my physical condition

Medical reasons

Safe environment to exercise

Train for a specific sport or event

Other (please specify)

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* 5. What is your level of satisfaction with the following at HealthTRAC?

	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	N/A
Price	Price Very Satisfied	Price Satisfied	Price Dissatisfied	Price Very Dissatisfied	Price N/A
Cleanliness	Cleanliness Very Satisfied	Cleanliness Satisfied	Cleanliness Dissatisfied	Cleanliness Very Dissatisfied	Cleanliness N/A
Customer Service	Customer Service Very Satisfied	Customer Service Satisfied	Customer Service Dissatisfied	Customer Service Very Dissatisfied	Customer Service N/A
Cardio Equipment	Cardio Equipment Very Satisfied	Cardio Equipment Satisfied	Cardio Equipment Dissatisfied	Cardio Equipment Very Dissatisfied	Cardio Equipment N/A
Weight Machine Equipment	Weight Machine Equipment Very Satisfied	Weight Machine Equipment Satisfied	Weight Machine Equipment Dissatisfied	Weight Machine Equipment Very Dissatisfied	Weight Machine Equipment N/A
Pool	Pool Very Satisfied	Pool Satisfied	Pool Dissatisfied	Pool Very Dissatisfied	Pool N/A
Aerobic Classes	Aerobic Classes Very Satisfied	Aerobic Classes Satisfied	Aerobic Classes Dissatisfied	Aerobic Classes Very Dissatisfied	Aerobic Classes N/A
Personal Training	Personal Training Very Satisfied	Personal Training Satisfied	Personal Training Dissatisfied	Personal Training Very Dissatisfied	Personal Training N/A
Member Programs	Member Programs Very Satisfied	Member Programs Satisfied	Member Programs Dissatisfied	Member Programs Very Dissatisfied	Member Programs N/A
Youth Programs (Ex: Swim Lessons)	Youth Programs (Ex: Swim Lessons) Very Satisfied	Youth Programs (Ex: Swim Lessons) Satisfied	Youth Programs (Ex: Swim Lessons) Dissatisfied	Youth Programs (Ex: Swim Lessons) Very Dissatisfied	Youth Programs (Ex: Swim Lessons) N/A
Nursery (currently closed)	Nursery (currently closed) Very Satisfied	Nursery (currently closed) Satisfied	Nursery (currently closed) Dissatisfied	Nursery (currently closed) Very Dissatisfied	Nursery (currently closed) N/A
Kids Hours (currently closed)	Kids Hours (currently closed) Very Satisfied	Kids Hours (currently closed) Satisfied	Kids Hours (currently closed) Dissatisfied	Kids Hours (currently closed) Very Dissatisfied	Kids Hours (currently closed) N/A
Member Self Service Portal: Empower M.E.	Member Self Service Portal: Empower M.E. Very Satisfied	Member Self Service Portal: Empower M.E. Satisfied	Member Self Service Portal: Empower M.E. Dissatisfied	Member Self Service Portal: Empower M.E. Very Dissatisfied	Member Self Service Portal: Empower M.E. N/A
Communication	Communication Very Satisfied	Communication Satisfied	Communication Dissatisfied	Communication Very Dissatisfied	Communication N/A
COVID-19 Response	COVID-19 Response Very Satisfied	COVID-19 Response Satisfied	COVID-19 Response Dissatisfied	COVID-19 Response Very Dissatisfied	COVID-19 Response N/A

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* 6. Please let us know what comments you have or what services would enhance your experience at HealthTRAC?

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* 7. Gender

Male

Female

Other

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* 8. Age:

12 - 15 years old

16 - 19 years old

20 - 29 years old

30 - 39 years old

40 - 49 years old

50- 59 years old

60+ years old

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* 9. What form of communication do you prefer for HealthTRAC updates and information?

Facebook

Instagram

App

Text Message

Website

Facility Signage

Other (please specify)