Customer Service Survey for COVID-19 Contact Tracing and Case Investigation

The Jackson County Health Department is requesting feedback on your experience with contact tracing and case investigation. We will utilize this information to improve our future response efforts.

Thank you for taking the time to provide valuable feedback! If you have further questions, please contact us at 517-788-4420.

Question Title

* 1. What type of service did you receive through the Jackson County Health Department:

Case investigation - You tested positive for COVID-19

Contact tracing – You were informed you were possibly exposed to COVID-19

Other (please specify)

Question Title

* 2. Did the staff person who contacted you from the Jackson County Health Department explain the process for contact tracing and case investigation?

Yes

No - Please explain.

Question Title

* 3. Following your release from isolation/quarantine, did you find that the instructions for returning to daily life or work explained clearly?

Yes

No - Please explain.

Question Title

* 4. Please rate the services you received from our staff member on a scale of 1-5 (1 being lowest, 5 being highest)

Name of employee who contact you and optional comments.

Question Title

* 5. Did you find your needs were met in a timely manner?

Yes

No. Please explain.

Customer Service Survey for COVID-19 Contact Tracing and Case Investigation

Question Title

* 1. What type of service did you receive through the Jackson County Health Department:

Question Title

* 2. Did the staff person who contacted you from the Jackson County Health Department explain the process for contact tracing and case investigation?

Question Title

* 3. Following your release from isolation/quarantine, did you find that the instructions for returning to daily life or work explained clearly?

Question Title

* 4. Please rate the services you received from our staff member on a scale of 1-5 (1 being lowest, 5 being highest)

Question Title

* 5. Did you find your needs were met in a timely manner?

Question Title

* 6. Please provide any feedback on how we can make this a better experience for the future: