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* 1. Name:

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* 2. Service Address:

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* 3. Please rate your satisfaction with the following Smithville Services:

  Exceeded Expectation Met Expectations Below Expectations N/A
Information found on the Website
Online Sign Up
Internet Service
Wireless Coverage
Home Phone
Security
Cellular

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* 4. Please rate your satisfaction with the following Smithville groups:

  Exceeded Expectations Met Expectations Below Expectations N/A
Customer Service Member who confirmed your sign up
Construction Team
Scheduling Team Member who set up your service appointments
Installation Team
Technical Support Team

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* 5. During the project, we communicated with you in the following ways. Please check the method(s) you preferred to use the most. Select all that apply.

  Preferred
Website
Website Mailing List (Emails)
Direct Mail (letters, postcards)
Neighborhood Meeting
Phone

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* 6. How easy was our pricing model to understand?

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* 7. If you could change anything with the overall installation process, what would it be?

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* 8. Do you feel the quality of your service matches the price you are paying?

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* 9. How likely are you to refer a neighbor to switch to Smithville Services?

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* 10. Is there a product or service that Smithville currently does not offer that you would like to see us offer in the future?

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* 11. Do you have any comments or feedback on any of our services you would like to tell us?

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* 12. May we contact you to discuss your answers to this survey?

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