Mill Valley Communications Survey

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* 1. Tell us about you. Do you...

Live in Mill Valley City Limits

Live outside Mill Valley City Limits

Work in Mill Valley City Limits

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* 2. What information is important to you? What do you want to hear about from the City of Mill Valley? (e.g. road closures, traffic conditions, upcoming events, land use, etc.)

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* 3. How do you currently get news and information about Mill Valley? (Pick any that apply)

	Frequently	Sometimes	Never
City of Mill Valley Website	City of Mill Valley Website Frequently	City of Mill Valley Website Sometimes	City of Mill Valley Website Never
Attending Public Meetings	Attending Public Meetings Frequently	Attending Public Meetings Sometimes	Attending Public Meetings Never
Communicating with City Council members or City Staff	Communicating with City Council members or City Staff Frequently	Communicating with City Council members or City Staff Sometimes	Communicating with City Council members or City Staff Never
Emails from the City (MVConnect, email notifications, Library eNews, Recreation emails)	Emails from the City (MVConnect, email notifications, Library eNews, Recreation emails) Frequently	Emails from the City (MVConnect, email notifications, Library eNews, Recreation emails) Sometimes	Emails from the City (MVConnect, email notifications, Library eNews, Recreation emails) Never
Local News: Marin IJ, MV Herald, SF Chronicle, Pacific Sun, Patch	Local News: Marin IJ, MV Herald, SF Chronicle, Pacific Sun, Patch Frequently	Local News: Marin IJ, MV Herald, SF Chronicle, Pacific Sun, Patch Sometimes	Local News: Marin IJ, MV Herald, SF Chronicle, Pacific Sun, Patch Never
Watching Public Meetings (Cable Access or Website Video Archive)	Watching Public Meetings (Cable Access or Website Video Archive) Frequently	Watching Public Meetings (Cable Access or Website Video Archive) Sometimes	Watching Public Meetings (Cable Access or Website Video Archive) Never
Local Television or Radio	Local Television or Radio Frequently	Local Television or Radio Sometimes	Local Television or Radio Never
Social Media (NextDoor, Facebook, Twitter)	Social Media (NextDoor, Facebook, Twitter) Frequently	Social Media (NextDoor, Facebook, Twitter) Sometimes	Social Media (NextDoor, Facebook, Twitter) Never
Neighborhood Association	Neighborhood Association Frequently	Neighborhood Association Sometimes	Neighborhood Association Never
Word of Mouth	Word of Mouth Frequently	Word of Mouth Sometimes	Word of Mouth Never
Attending Events	Attending Events Frequently	Attending Events Sometimes	Attending Events Never
City Councilmember on the Plaza	City Councilmember on the Plaza Frequently	City Councilmember on the Plaza Sometimes	City Councilmember on the Plaza Never
Mailings from the City of Mill Valley (Library brochure, Recreation Activity Guide, Public Notices)	Mailings from the City of Mill Valley (Library brochure, Recreation Activity Guide, Public Notices) Frequently	Mailings from the City of Mill Valley (Library brochure, Recreation Activity Guide, Public Notices) Sometimes	Mailings from the City of Mill Valley (Library brochure, Recreation Activity Guide, Public Notices) Never
Signs, Banners, Posters	Signs, Banners, Posters Frequently	Signs, Banners, Posters Sometimes	Signs, Banners, Posters Never
Chamber of Commerce Emails/Website	Chamber of Commerce Emails/Website Frequently	Chamber of Commerce Emails/Website Sometimes	Chamber of Commerce Emails/Website Never
Other Community Group Affiliation or Group	Other Community Group Affiliation or Group Frequently	Other Community Group Affiliation or Group Sometimes	Other Community Group Affiliation or Group Never
School Newsletters	School Newsletters Frequently	School Newsletters Sometimes	School Newsletters Never

Other (please specify)

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* 4. How satisfied are you with the level of communication you receive from the City of Mill Valley?

Very satisfied

Satisfied

Not satisfied

Not sure

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* 5. I feel that the City of Mill Valley:

Sends out too many communications.

Does not communicate enough.

Does an effective job of outreach.

Over communicates but under informs.

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* 6. If you are not satisfied with our communication efforts, please tell us more: Why are you not satisfied? What could we be doing better?

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* 7. Do you use Social Media? (Facebook, Twitter, Nextdoor, etc.)

Yes

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* 8. If "Yes" - Which social media outlet is the most effective tool for City communication.

Facebook

Twitter

Nextdoor

Nixle

I don't use Social Media

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* 9. How would you like for the City of Mill Valley to communicate with you?

	I strongly prefer	I prefer	I do not prefer	I have no preference
City of Mill Valley Website	City of Mill Valley Website I strongly prefer	City of Mill Valley Website I prefer	City of Mill Valley Website I do not prefer	City of Mill Valley Website I have no preference
Local Print and Online News (Marin IJ, MV Patch)	Local Print and Online News (Marin IJ, MV Patch) I strongly prefer	Local Print and Online News (Marin IJ, MV Patch) I prefer	Local Print and Online News (Marin IJ, MV Patch) I do not prefer	Local Print and Online News (Marin IJ, MV Patch) I have no preference
Local Access Television	Local Access Television I strongly prefer	Local Access Television I prefer	Local Access Television I do not prefer	Local Access Television I have no preference
Local Radio	Local Radio I strongly prefer	Local Radio I prefer	Local Radio I do not prefer	Local Radio I have no preference
Social Media	Social Media I strongly prefer	Social Media I prefer	Social Media I do not prefer	Social Media I have no preference
Text my phone	Text my phone I strongly prefer	Text my phone I prefer	Text my phone I do not prefer	Text my phone I have no preference
Neighborhood Association	Neighborhood Association I strongly prefer	Neighborhood Association I prefer	Neighborhood Association I do not prefer	Neighborhood Association I have no preference
Email Newsletters and Updates	Email Newsletters and Updates I strongly prefer	Email Newsletters and Updates I prefer	Email Newsletters and Updates I do not prefer	Email Newsletters and Updates I have no preference
Special Events	Special Events I strongly prefer	Special Events I prefer	Special Events I do not prefer	Special Events I have no preference
Direct Mailings	Direct Mailings I strongly prefer	Direct Mailings I prefer	Direct Mailings I do not prefer	Direct Mailings I have no preference
Signs and Banners	Signs and Banners I strongly prefer	Signs and Banners I prefer	Signs and Banners I do not prefer	Signs and Banners I have no preference
Public Meetings	Public Meetings I strongly prefer	Public Meetings I prefer	Public Meetings I do not prefer	Public Meetings I have no preference
Through an Affiliation or Group (i.e. Rotary Club)	Through an Affiliation or Group (i.e. Rotary Club) I strongly prefer	Through an Affiliation or Group (i.e. Rotary Club) I prefer	Through an Affiliation or Group (i.e. Rotary Club) I do not prefer	Through an Affiliation or Group (i.e. Rotary Club) I have no preference

Other (please specify)

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* 10. Communication should be two-way. We want to hear from you and receive your input, suggestions and ideas. What is your preferred method of communicating to the City on topics of importance to you?

	I strongly prefer	I prefer	I do not prefer	I have no preference
Phone Calls	Phone Calls I strongly prefer	Phone Calls I prefer	Phone Calls I do not prefer	Phone Calls I have no preference
Face to Face Interaction	Face to Face Interaction I strongly prefer	Face to Face Interaction I prefer	Face to Face Interaction I do not prefer	Face to Face Interaction I have no preference
Attending and Speaking at Public Meetings	Attending and Speaking at Public Meetings I strongly prefer	Attending and Speaking at Public Meetings I prefer	Attending and Speaking at Public Meetings I do not prefer	Attending and Speaking at Public Meetings I have no preference
Letters	Letters I strongly prefer	Letters I prefer	Letters I do not prefer	Letters I have no preference
Emails	Emails I strongly prefer	Emails I prefer	Emails I do not prefer	Emails I have no preference
City of Mill Valley Website Forms	City of Mill Valley Website Forms I strongly prefer	City of Mill Valley Website Forms I prefer	City of Mill Valley Website Forms I do not prefer	City of Mill Valley Website Forms I have no preference
Councilmember on the Plaza	Councilmember on the Plaza I strongly prefer	Councilmember on the Plaza I prefer	Councilmember on the Plaza I do not prefer	Councilmember on the Plaza I have no preference
Social Media	Social Media I strongly prefer	Social Media I prefer	Social Media I do not prefer	Social Media I have no preference
Community Workshops	Community Workshops I strongly prefer	Community Workshops I prefer	Community Workshops I do not prefer	Community Workshops I have no preference

Other (please specify)

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* 11. Which of the following new initiatives should the City consider to augment our communications efforts? (Rank from 1-4)

One Page Newsletter (printed and mailed quarterly or twice-a-year)

More Community Workshops - In Person Q&As/Outreach to local organizations, businesses, neighborhoods

Community Picnics

Online Software for Increased Budget Transparency (OpenGov)

Online Forums for Community Engagement (Open Town Hall)

Videos from the City on current, local topics

Mill Valley Communications Survey - 2017

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* 1. Tell us about you. Do you...

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* 2. What information is important to you? What do you want to hear about from the City of Mill Valley? (e.g. road closures, traffic conditions, upcoming events, land use, etc.)

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* 3. How do you currently get news and information about Mill Valley? (Pick any that apply)

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* 4. How satisfied are you with the level of communication you receive from the City of Mill Valley?

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* 5. I feel that the City of Mill Valley:

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* 6. If you are not satisfied with our communication efforts, please tell us more: Why are you not satisfied? What could we be doing better?

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* 7. Do you use Social Media? (Facebook, Twitter, Nextdoor, etc.)

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* 8. If "Yes" - Which social media outlet is the most effective tool for City communication.

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* 9. How would you like for the City of Mill Valley to communicate with you?

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* 10. Communication should be two-way. We want to hear from you and receive your input, suggestions and ideas. What is your preferred method of communicating to the City on topics of importance to you?

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* 11. Which of the following new initiatives should the City consider to augment our communications efforts? (Rank from 1-4)

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* 12. Thanks again for taking the time to complete the survey! Please feel free to add any other final comments or thoughts.