Skip to content

Permit Sonoma Customer Service Survey Updated

1.Rate your overall experience with Permit Sonoma
2.How do you primarily receive services or support from Permit Sonoma?
3.Which role best describes you?
4.How frequently do you use Permit Sonoma's services?
5.What service areas did you visit today?
6.How satisfied were you with our customer service team?
7.Based on your previous response, describe your customer service experience with us in a few words.
8.On a scale from 1-5, please rate your agreement with the following statements:
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Permit Sonoma staff were knowledgeable about my topic.
Guidance provided was clear and easy to understand.
It was easy to speak directly with a member of the customer service team.
Permit Sonoma staff were courteous and helpful.
Plan comments were accompanied by applicable sections of the code.
I feel confident about how to move forward on my project.
9.How quickly were we able to resolve your issue?
10.What did you enjoy least about your customer service experience?
11.Did a customer service representative contact you to let you know your issue had been resolved?
12.Is there a customer service member you'd like to acknowledge for going above and beyond?
13.How would you like to receive updates from Permit Sonoma?
14.If you would like to be followed up with, please leave your name and contact info: