Town of Gawler Customer Service Survey

Question Title

* 1. Regarding your recent interaction with the Town of Gawler, which department did you interact with? Tick all that apply.

Customer Service

Finance and Corporate Services (including Rates, Club Leases and Property)

Development, Environment and Regulatory Services (including Planning, Parking, Dog and Cat Management, Permits, Environmental Health, Public Health)

Library and Community Services (including Library, Aquatic and Recreation Services, Youth Services, Community Development, Home Assist)

Infrastructure and Engineering Services (including Town Services such as Town Maintenance (footpaths etc.), Horticulture (plants and trees), Civil Works)

Business Enterprises and Communications (including Marketing and Communications, Heritage)

Don't know/not sure

Other (please specify)

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* 2. Was your query resolved?

Yes, my query was resolved.

No, it is still ongoing

If your query is still ongoing, do you know why?

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* 3. Thinking about the level of customer service you received, rather than the actual outcome, how satisfied were you with your recent interaction with the Town of Gawler?

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Do you have any comments about the level of customer service you received? Was there anything that we did well?

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* 4. How easy was it to interact with the Town of Gawler regarding your recent query?

Very difficult

Difficult

Average

Easy

Very easy

Very difficult

Difficult

Average

Easy

Very easy

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* 5. If you have interacted with the Town of Gawler before; are we a Council that is generally easy to interact with, or do business with?

Yes

Unsure, this is the first time I have interacted with the Town of Gawler

Do you have any further comments?

Question Title

* 6. What is your preferred way of interacting with the Town of Gawler?

Face to face

By email

By phone

Other (please specify)

Town of Gawler Customer Service Survey

Question Title

* 1. Regarding your recent interaction with the Town of Gawler, which department did you interact with? Tick all that apply.

Question Title

* 2. Was your query resolved?

Question Title

* 3. Thinking about the level of customer service you received, rather than the actual outcome, how satisfied were you with your recent interaction with the Town of Gawler?

Question Title

* 4. How easy was it to interact with the Town of Gawler regarding your recent query?

Question Title

* 5. If you have interacted with the Town of Gawler before; are we a Council that is generally easy to interact with, or do business with?

Question Title

* 6. What is your preferred way of interacting with the Town of Gawler?

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* 7. Do you have any suggestions for how we can improve our service?

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* 8. If you would like staff to contact you in regards to your responses, please enter your name and contact details below.