Police Service Level

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* 1. What was the nature of your most recent contact with the police department?

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* 2. My latest contact with the Cape Coral Police Department involved my:

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* 3. District

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* 4. Residency

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* 5. My initial contact was:

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* 6. If your first contact was made as a walk-in to the police department, the encounter at the front desk was:

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* 7. Additionally, the assistance I received at the front desk was:

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* 8. The attitude and behavior received from the call taker in the Communication Center was:

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* 9. The competence of the call taker in the Communication Center and/or any other agency employee was:

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* 10. Overall, the service I received from the Communication Center was:

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* 11. Did a Police Officer or Public Service Aide respond to your request for service?

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* 12. Do you believe we responded to you in a timely manner?

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* 13. The attitude and behavior received from the Police Officer was:

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* 14. The Officer who responded to my call was

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* 15. The Officer who responded to my call was also

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* 16. The Public Service Aide who responded to my call was

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* 17. The Public Service Aide who responded to my call was also

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* 18. Was an Investigator assigned to your case?

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* 19. The Investigator who responded to my call was:

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* 20. The Investigator who responded to my call was also:

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* 21. Did you have any interaction (in person, by phone, by email, by mail) with a Cape Coral Police Department Victim Advocate?

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* 22. Was your experience with a Victim Advocate positive?

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* 23. If you filed a report with the Cape Coral Police Department, did you receive a blue (English verison) or gray (Spanish verison) Victim's Rights Brochure?

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* 24. If you received the Victim's Right Brochure, were you provided with information on "Date, Case Number, Reporting Officer, and Officer ID#", on the front cover?

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* 25. If you attempted to contact a Victim Advocate, did they responded to you in a timely manner?

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* 26. If you received information from the advocate in reference to your case, was it helpful?

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* 27. Overall, the service I received from the Cape Coral Police Department was

  Agree Disagree
Courteous
Helpful

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* 28. Overall, I was _____________ with the professionalism exhibited by the members of the department?

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* 29. Overall, I was ___________ with the service provided by the department.

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* 30. Recommendations and/or suggestions for the Police Department as a whole.

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* 31. I would like to follow-up with a staff member?

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* 32. How safe do you feel in the City of Cape Coral during the:

  Very Safe Safe Unsafe Very Unsafe
Day Time
Night Time

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* 33. If in Cape Coral, how safe do you feel in your:

  Very Safe Safe Somewhat Safe Very Unsafe
Home
Business / Work

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* 34. How concerned are you with the following conditions in the City of Cape Coral?  In other words, how much of a problem are these conditions?

  Very concerned Concerned Neutral Unconcerned Don't know
Noisy neighbors, late night parties
Presence of drugs / drug dealers
Loitering
Intoxicated persons
Poor street lighting
Homicide
Domestic Violence
Hate crime
Racial tension
Vandalism to property
Theft from vehicles
Car theft
Bicycle theft
Break and enter / burglary
Speeding cars / agressive drivers
Gun violence
Graffitti
Street gangs
Marijuana grow operations
Fraud (credit/debit cards, checks, banking)
Homelessness

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* 35. How do you rate the performance of the Cape Coral Police Department on each of the following?

  Excellent Good Neutral Fair Poor
Enforcing the law
Responding promptly to emergency calls
Investigating / solving crime
Preventing crime
Enforcing traffic laws
Being approachable and easy to talk to
Working with residents in your neighborhood to solve local crime
Dealing with problems that really concern people in your neighborhood
Helping victims of crime
Treating people fairly
Relations with different cultural communities
Police presence in local Charter schools
Police presence on foot, bicycle, or horseback
Police presence in police vehicles 
Apprehending criminals
Responding to disorderly youth / youth crime
Ensuring public safety and security at public gatherings
Thank you for taking the time to complete this survey.  Your answers, suggestions, and recommendations are greatly appreciated and will be taken very seriously.

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* 36. Do you have any other comments, questions, or concerns?

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