CX - What is Usability Testing?

Take our short knowledge check to find out how much you know about what is usability testing. Submit your answers to see how you did!

Disclaimer: Responses and results are anonymous and may be used to improve the course offerings.

To gain invaluable end user feedback to improve services

To test the user's ability to use a service

To gain employee feedback on a service

To document testing a service before publication

Any signs of user misunderstanding

Only positive remarks about the service

Only questions the user verbalizes

Only non-verbal communication from the user

Only at the beginning of the development of your service

Only at the end of the development of your service

At both the beginning and end of the development of your service

Throughout the lifecycle of the service

By making the service easier to use

By reducing burden hours

By creating a systemized process for improving and creating new services

All of the above