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iCreative Onsite Apple Technician Survey
1.
On a scale of 0 to 10,
How likely is it that you would recommend iCreative to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
How long have you been a client of iCreative?
This is my first time engaging iCreative
Less than six months
Six months to a year
1 - 2 years
3 or more years
I haven't worked with iCreative yet
3.
Overall, how satisfied or dissatisfied are you with iCreative?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
4.
How would you rate the service and effectiveness of the technician that came onsite, or that you worked with at iCreative?
Excellent
Above average
Average
Below average
Poor
Other (please specify)
5.
How would you describe the knowledge level of the technician that came Onsite?
Excellent
Above average
Average
Below average
Poor
Other (please specify)
6.
How well did the technician give you options or solutions that you were comfortable with?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
7.
How responsive were we to the issue(s) that you called us about?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
8.
Is there anything that we forgot to do when we worked with you?
9.
Which of the following words would you use to describe our services? Select all that apply.
Reliable
High quality
Useful
Unique
Good value for money
Overpriced
Impractical
Ineffective
Poor quality
Unreliable
10.
How likely are you to use our services again?
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
Other (please specify)
11.
Do you have any other comments, questions, or concerns?