New Client Feedback Racecourse Rd Vet
Feedback Survey
Tell us about your recent experience
1.
How did the available consultation times work with your schedule?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
Other (please specify)
2.
Did you book your appointment through our online booking service?
Yes
No
If you answered yes, how did you find the online booking process?
3.
How well did our phone receptionist meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
Other (please specify)
4.
Did you feel welcomed when you arrived at our clinic?
Extremely
Very
Somewhat
Not so much
Not at all
Other (please specify)
5.
During your most recent visit, did you feel your pets needs were addressed during consultation?
Yes, definitely
Yes, somewhat
No
Other (please specify)
6.
Do you feel the treatment/s were explained and treatment options given?
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
7.
Were the treatment costs explained clearly throughout the consultation/ surgery/ hospital stay?
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Other (please specify)
8.
Which of the following words would you use to describe our services? Select all that apply.
Reliable
High quality
Empathy/Understanding
Caring
Good value for money
Overpriced
Friendly/Welcoming
Ineffective
Poor quality
Unreliable
9.
On a scale of 0 to 10,
How likely is it that you would recommend Racecourse Road Vet Clinic to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
