Our draft Community Requests, Complaints & Feedback Policy complies with our legislative requirements under the Local Government Act 1999 and ensures we appropriately receive reasonable requests for service, complaints and feedback in a timely, effective and fair way.

Interacting with, and providing services to, our community is a key component of our operations. We encourage community feedback (both positive and negative) to assist in the constant improvement of our services and operations.

We currently have 3 policies due for review:

• Requests for Services Policy
• Complaints Handling Policy
• Internal Review of Council Decisions Policy

To simplify our processes and provide clear direction for our community on Council’s approach to these matters in an easy, accessible way, we are proposing to combine these policies

Read the revised draft policy

This form will take approximately 5–10 minutes to complete, depending on the length of your feedback.
About you

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* 1. Name

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* 2. Township

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* 3. Email address or contact number

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* 4. How did you hear about this consultation?

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* 5. A report to Council to consider submissions will be prepared upon the conclusion of public consultation. Would you like your feedback to be anonymous for the purpose of a public report to Council?

 

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