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Customer Service Point Fees

The Customer Service Point is the physical interface – or meter - between GMW’s delivery network and your private infrastructure. For you – our customers - meters ensure you can account for and manage your water allocation. For us they provide the basis to apply the correct infrastructure use charge.

We understand reducing costs is important to our customers so we’re looking at every way we can do this.

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* 1. What value do you see in the Remote Read functionality?

0 - No value added 50 - Useful but not critical 100 - Highly valued
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 2. What value do you see in Remote Operate functionality?

0 - No value added 50 - Useful but not critical 100 - Highly valued
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 3. Would you like to see your historic irrigation use via a web portal?

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* 4. Should the cost of metering compliance testing be included in the service point fee or another tariff component?

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* 5. Should the Water Management System licence costs be shared across service points with remote functionality or across all service points?

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* 6. Is there another part of our tariffs where this cost could be recovered?

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* 7. Should the cost of capital replacement of meters be included in service point price or recovered through another tariff component?

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* 8. Should pumped and domestic and stock meters be treated the same way as gravity irrigation?

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* 9. Should fees be based on outlet capacity rather than functionality?

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* 10. Should we continue to base recovery of operations and maintenance on a whole of life average annual costs basis?

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* 11. Should we have Local Read customers enter the meter reading prior to placing an order for water?

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* 12. What type of GMW customer are you?

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* 13. Postcode

For further information or to submit any further suggestions please email us at YourSay@gmwater.com.au.

Goulburn-Murray Water protects your privacy by collecting and handling your personal information in accordance with the requirements of the Privacy and Data Protection Act 2014 (Vic). We may collect personal information, where you choose to provide it to us, for the purposes of contacting you regarding the Have your say @ GMW survey. If you do not provide us with your personal information, we may not be able to keep you updated. Information collected is usually disclosed to relevant GMW staff. You may gain access to and correct your personal information under the Freedom of Information Act 1982 (Vic). For further information, please refer to our Privacy Policy at www.g-mwater.com.au/privacy

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