Abbott Pathology, through its National Group, is one of Australia’s leading comprehensive clinical laboratory and pathology services. We have the largest spectrum of pathology testing services and collection centres dedicated to meeting the needs of South Australian doctors and their patients. We are recognised for serving rural and regional SA communities with more laboratories and collection centre services in these regions than any other pathology provider.

To build on our services we greatly appreciate your valuable time and comments.

* 1. What was your interaction with Abbott Pathology?

* 2. What date/time did we provide a collection service for you?

Date and Time of attendance.
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* 3. Address of the Abbott Pathology collection centre if attended:

* 4. Was the Abbott Pathology collection centre easy to find?

* 5. Name of Staff member who attended to you?

* 6. Why did you choose to get your pathology collected by Abbott Pathology?

* 7. Please advise how you found our Collection Staff:

  Poor Fair Ok Good Excellent
Staff member’s courtesy and respect
Staff member’s professionalism and knowledge
Staff member’s attitude and helpfulness
Staff member explanation of collection procedure
The Staff member was wearing appropriate ID

* 8. What was your collection waiting experience like?

  Poor Fair Ok Good Excellent
How do you rate the length of wait in the collection centre?

* 9. How long did you wait at the collection centre?

* 10. How was our collection centre facility?

  Poor Fair Ok Good Excellent
Sufficient opening hours
Neat and clean premises
Ease of access and signage
Comfort and Safety while waiting
Privacy whilst being collected

* 11. What do you like best about our collection centre?

* 12. What do you like least about our collection centre?

* 13. Please rate the overall satisfaction of your experience with Abbott Pathology

  Poor Fair Ok Good Excellent
Overall satisfaction

* 14. Suggestions to improve our services?

* 15. Would you like a customer service manager to contact you about your experience with Abbott Pathology? [if Yes, please supply full name and contact details below]

* 16. Your Name: (optional)

* 17. Your Date of Birth (optional)

Date of Birth
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* 18. Your contact email address (optional)

* 19. Your contact phone number (optional)

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