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CQRH Client Satisfaction Survey - Maternal Services

Thankyou for your feedback

Central Queensland Rural Health (CQRH) is committed to continuous improvement. To help us achieve this, we want to hear your experience of our services and ideas for how we can better meet your needs.

Please take a few minutes to complete this survey and help us shape our service to you.

All answers are anonymous and confidential.
1.Which Midwife | Lactation Conultant did you see with us? (Please Name)
2.How did you hear about our service?
3.Please select the option that you feel accurately reflects your experience:
Strongly Agree
Agree
Uncertain
Disagree
Strongly Disagree
Do you feel that your Midwife listened carefully to you?
Do you feel that your culture, beliefs and values were respected?
Do you feel you had the opportunity to discuss your support and care needs?
Do you feel that you were shown respect for how you were feeling? 
Do you feel your Midwife explained things to you in a way that was easy to understand?
Would you recommend our Maternal Health service to others?
Would you access CQRH services again if you needed help in the future and were eligible to do so?
Do you feel that you had a longer wait than acceptable to receive an appointment?
4.Please select the option that you feel accurately reflects the outcome of the Maternal Health service you received:
Strongly Agree
Agree
Uncertain
Disagree
Strongly Disagree
Do you feel that our Midwife reduced waiting times to receive Maternal Health care in your area?
Do you feel that our Midwife improved access to Maternal Health care in your area?
Do you feel that our Maternal Health service has helped reduce the cost of Maternal care to yourself?
Do you feel that our Maternal Health service provided you with a positive health experience?
5.Overall, how satisfied were you with the service you received?
Very Satisfied
Satisfied
Uncertain
Unsatisfied
Very Unsatisfied
6.Did you need to travel to another town to receive this Service?
7.If you answered Yes to Question 6, how far did you travel to receive this Service?
8.Do you have any suggestions for how we can improve our services to you?
9.Do you have any other comments, questions, or concerns?