Why we are asking for your views – shaping our code of conduct

We want to ensure our residents voice helps to shape a clear Code of Conduct that Grainger Trust colleagues and Board members will sign up to and publish.

This means we must be clear about the behaviours, skills and professionalism residents should expect from us as a landlord.

As part of this Grainger Trust is required by the Regulator of Social Housing to meet the Competency and Conduct Standard

How to complete this survey

Please read the statements below and choose the option (A or B) that you like the best, based on your experience and what matters most to you when dealing with Grainger Trust.

There are no right or wrong answers — your views will directly influence the standards of behaviour we commit to.

You can complete this survey anonymously.

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1. Name (optional)

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2. Address (optional)

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4. Phone (optional)

Code of Conduct – Behaviour Statements

For each pair, please select either A or B

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5. People at the heart
We listen, care, and treat everyone with respect — putting you at the centre of everything we do. (Required.)

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6. Every home matters
We care about every home and every household — making sure you feel safe, secure, and supported. (Required.)

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7. Exceeding expectations
We go beyond what’s required — aiming to deliver a service you can trust and feel good about. (Required.)

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8. Leading the way
We’re always looking to improve — finding better ways to deliver services and support our customers. (Required.)

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9. Building trust and enriching lives
We build trust by being honest, reliable, and doing the right thing — supporting you to live well in your home. (Required.)

Your views in your own words...

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10. What behaviours matter most to you when you deal with Grainger Trust as your landlord?

If you wish, please also share any experiences or examples of Grainger Trust’s conduct — both positive, or where you feel we could do better.

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11. Getting involved further (optional)
If you would like to be involved further — for example by taking part in a resident focus group to help shape the final Code of Conduct — please leave your details below.

Your contact details will only be used to invite you to take part in further engagement about the Code of Conduct.

Thank you for taking the time to share your views.

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