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* 1. Which outlet do you volunteer for?

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* 2. Do you think our support ADEQUATELY and APPROPRIATELY meet our clients’ needs?

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* 3. Are our clients helped TO MAINTAIN OR IMPROVE THEIR ABILITY to live the life they want at home and in their community?

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* 4. Do our clients UNDERSTAND the support we offer, how support can be booked or changed, our fees, how they can give feedback or complain, and their entitlements and rights?

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* 5. As a result of our support and risk planning, do you think our clients are MORE SAFE, SECURE, INDEPENDENT AND BETTER ABLE TO LIVE AT HOME?

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* 6. Are you given sufficient and appropriate information and training about your ROLE, RESPONSIBILITIES and expected CONDUCT?

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* 7. Are you given sufficient and appropriate information about HOW WE OPERATE?

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* 8. Are you given sufficient and appropriate information about CLIENTS’ NEEDS and HOW they want to be supported by you?

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* 9. Do we LISTEN to you and any concerns you may have about your responsibilities, about clients, and/or any suggestions you have about how we could improve?

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* 10. Are you satisfied with our SKILL, KNOWLEDGE, CONDUCT COMMUNICATION with you and clients, and with the QUALITY of our work?

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* 11. Do you feel SAFE when performing your volunteer duties?

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* 12. Have you ever COMPLAINED about our activities or support?

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* 13. Overall HOW SATISFIED are you with your role, responsibilities, workload, safety, performance, supervision and training?

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* 14. Could we provide A BETTER SERVICE?

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* 15. OVERALL, how would you rank the transport support we offer clients and how we operate?

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* 16. Please describe any OTHER ISSUES, COMMENTS OR SUGGESTIONS:

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* 17. If you would like GoCo to see your individual response and to discuss any changes you have suggested with you, please write your name here:

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