GoCo Volunteer survey
1.
Which outlet do you volunteer for?
Gunnedah
Kootingal/Nundle
Barraba
2.
Do you think our support ADEQUATELY and APPROPRIATELY meet our clients’ needs?
Yes
No
If no, what additional/different supports are needed?
3.
Are our clients helped TO MAINTAIN OR IMPROVE THEIR ABILITY to live the life they want at home and in their community?
Always
Usually
Sometimes
Never
4.
Do our clients UNDERSTAND the support we offer, how support can be booked or changed, our fees, how they can give feedback or complain, and their entitlements and rights?
Always
Usually
Sometimes
Never
5.
As a result of our support and risk planning, do you think our clients are MORE SAFE, SECURE, INDEPENDENT AND BETTER ABLE TO LIVE AT HOME?
Always
Usually
Sometimes
Never
6.
Are you given sufficient and appropriate information and training about your ROLE, RESPONSIBILITIES and expected CONDUCT?
Always
Usually
Sometimes
Rarely
7.
Are you given sufficient and appropriate information about HOW WE OPERATE?
Always
Usually
Sometimes
Rarely
8.
Are you given sufficient and appropriate information about CLIENTS’ NEEDS and HOW they want to be supported by you?
Always
Usually
Sometimes
Rarely
9.
Do we LISTEN to you and any concerns you may have about your responsibilities, about clients, and/or any suggestions you have about how we could improve?
Always
Usually
Sometimes
Rarely
10.
Are you satisfied with our SKILL, KNOWLEDGE, CONDUCT COMMUNICATION with you and clients, and with the QUALITY of our work?
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
11.
Do you feel SAFE when performing your volunteer duties?
Always
Usually
Sometimes
Rarely
12.
Have you ever COMPLAINED about our activities or support?
Yes
No
If no, would you feel comfortable making a complaint; if yes, was your complaint dealt with promptly/appropriately?
13.
Overall HOW SATISFIED are you with your role, responsibilities, workload, safety, performance, supervision and training?
Very satisfied
Satisfied
Mostly satisfied
Dissatisfied
14.
Could we provide A BETTER SERVICE?
Yes
No
If yes, how?
15.
OVERALL, how would you rank the transport support we offer clients and how we operate?
Very Good
Good
Okay
Poor
16.
Please describe any OTHER ISSUES, COMMENTS OR SUGGESTIONS:
17.
If you would like GoCo to see your individual response and to discuss any changes you have suggested with you, please write your name here:
