GoCo Volunteer survey

1.Which outlet do you volunteer for?
2.Do you think our support ADEQUATELY and APPROPRIATELY meet our clients’ needs?
3.Are our clients helped TO MAINTAIN OR IMPROVE THEIR ABILITY to live the life they want at home and in their community?
4.Do our clients UNDERSTAND the support we offer, how support can be booked or changed, our fees, how they can give feedback or complain, and their entitlements and rights?
5.As a result of our support and risk planning, do you think our clients are MORE SAFE, SECURE, INDEPENDENT AND BETTER ABLE TO LIVE AT HOME?
6.Are you given sufficient and appropriate information and training about your ROLE, RESPONSIBILITIES and expected CONDUCT?
7.Are you given sufficient and appropriate information about HOW WE OPERATE?
8.Are you given sufficient and appropriate information about CLIENTS’ NEEDS and HOW they want to be supported by you?
9.Do we LISTEN to you and any concerns you may have about your responsibilities, about clients, and/or any suggestions you have about how we could improve?
10.Are you satisfied with our SKILL, KNOWLEDGE, CONDUCT COMMUNICATION with you and clients, and with the QUALITY of our work?
11.Do you feel SAFE when performing your volunteer duties?
12.Have you ever COMPLAINED about our activities or support?
13.Overall HOW SATISFIED are you with your role, responsibilities, workload, safety, performance, supervision and training?
14.Could we provide A BETTER SERVICE?
15.OVERALL, how would you rank the transport support we offer clients and how we operate?
16.Please describe any OTHER ISSUES, COMMENTS OR SUGGESTIONS:
17.If you would like GoCo to see your individual response and to discuss any changes you have suggested with you, please write your name here: