2019 City of Georgetown Communications Survey

INSTRUCTIONS: Please take a few minutes to complete this survey by checking the appropriate box to each question. Your input is an important part of the City’s ongoing effort to improve the quality and effectiveness of our communications. If you have questions, please call 512-819-3115 or email Jackson.daly@georgetown.org.

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* 1. Please rate your satisfaction with the QUALITY and EFFECTIVENESS of the following communications tools and strategies provided by the City of Georgetown.

If you are not familiar with a particular tool or strategy, or don’t have an opinion on its quality and effectiveness, please select “Don’t Use.”

	1. Very Dissatisfied	2. Dissatisfied	3. Neutral	4. Satisfied	5. Very Satisfied	6. Don't Use
Georgetown Reporter (water bill insert)	Georgetown Reporter (water bill insert) 1. Very Dissatisfied	Georgetown Reporter (water bill insert) 2. Dissatisfied	Georgetown Reporter (water bill insert) 3. Neutral	Georgetown Reporter (water bill insert) 4. Satisfied	Georgetown Reporter (water bill insert) 5. Very Satisfied	Georgetown Reporter (water bill insert) 6. Don't Use
Georgetown Weekly (weekly e-newsletter)	Georgetown Weekly (weekly e-newsletter) 1. Very Dissatisfied	Georgetown Weekly (weekly e-newsletter) 2. Dissatisfied	Georgetown Weekly (weekly e-newsletter) 3. Neutral	Georgetown Weekly (weekly e-newsletter) 4. Satisfied	Georgetown Weekly (weekly e-newsletter) 5. Very Satisfied	Georgetown Weekly (weekly e-newsletter) 6. Don't Use
City website (Georgetown.org)	City website (Georgetown.org) 1. Very Dissatisfied	City website (Georgetown.org) 2. Dissatisfied	City website (Georgetown.org) 3. Neutral	City website (Georgetown.org) 4. Satisfied	City website (Georgetown.org) 5. Very Satisfied	City website (Georgetown.org) 6. Don't Use
Town Hall meetings and/or city presentations	Town Hall meetings and/or city presentations 1. Very Dissatisfied	Town Hall meetings and/or city presentations 2. Dissatisfied	Town Hall meetings and/or city presentations 3. Neutral	Town Hall meetings and/or city presentations 4. Satisfied	Town Hall meetings and/or city presentations 5. Very Satisfied	Town Hall meetings and/or city presentations 6. Don't Use
City Facebook page (facebook.com/City of Georgetown)	City Facebook page (facebook.com/City of Georgetown) 1. Very Dissatisfied	City Facebook page (facebook.com/City of Georgetown) 2. Dissatisfied	City Facebook page (facebook.com/City of Georgetown) 3. Neutral	City Facebook page (facebook.com/City of Georgetown) 4. Satisfied	City Facebook page (facebook.com/City of Georgetown) 5. Very Satisfied	City Facebook page (facebook.com/City of Georgetown) 6. Don't Use
City Twitter account (@georgetowntx)	City Twitter account (@georgetowntx) 1. Very Dissatisfied	City Twitter account (@georgetowntx) 2. Dissatisfied	City Twitter account (@georgetowntx) 3. Neutral	City Twitter account (@georgetowntx) 4. Satisfied	City Twitter account (@georgetowntx) 5. Very Satisfied	City Twitter account (@georgetowntx) 6. Don't Use
City YouTube page (TheCityofGeorgetown)	City YouTube page (TheCityofGeorgetown) 1. Very Dissatisfied	City YouTube page (TheCityofGeorgetown) 2. Dissatisfied	City YouTube page (TheCityofGeorgetown) 3. Neutral	City YouTube page (TheCityofGeorgetown) 4. Satisfied	City YouTube page (TheCityofGeorgetown) 5. Very Satisfied	City YouTube page (TheCityofGeorgetown) 6. Don't Use
City communications provided through Nextdoor.com	City communications provided through Nextdoor.com 1. Very Dissatisfied	City communications provided through Nextdoor.com 2. Dissatisfied	City communications provided through Nextdoor.com 3. Neutral	City communications provided through Nextdoor.com 4. Satisfied	City communications provided through Nextdoor.com 5. Very Satisfied	City communications provided through Nextdoor.com 6. Don't Use
GTV 10 public access TV channel	GTV 10 public access TV channel 1. Very Dissatisfied	GTV 10 public access TV channel 2. Dissatisfied	GTV 10 public access TV channel 3. Neutral	GTV 10 public access TV channel 4. Satisfied	GTV 10 public access TV channel 5. Very Satisfied	GTV 10 public access TV channel 6. Don't Use
Street banners / pole signs	Street banners / pole signs 1. Very Dissatisfied	Street banners / pole signs 2. Dissatisfied	Street banners / pole signs 3. Neutral	Street banners / pole signs 4. Satisfied	Street banners / pole signs 5. Very Satisfied	Street banners / pole signs 6. Don't Use

Question Title

* 2. Please rank the importance of the following communications tools and strategies provided by the City of Georgetown.

Georgetown City Reporter (water bill insert)

Georgetown Weekly (weekly e-newsletter)

City website (Georgetown.org)

Town Hall meetings and/or city presentations

City Facebook page (facebook.com/City of Georgetown)

City Twitter account (@georgetowntx)

City YouTube page (TheCityofGeorgetown)

City communications provided through Nextdoor.com

GTV 10 public access TV channel

Street banners / pole signs

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* 3. Please rate your satisfaction with the overall QUALITY and EFFECTIVENESS of the City of Georgetown’s communications with you.

	1. Very Dissatisfied	2. Dissatisfied	3. Neutral	4. Satisfied	5. Very Satisfied
Overall QUALITY and EFFECTIVENESS of the City of Georgetown’s communications	Overall QUALITY and EFFECTIVENESS of the City of Georgetown’s communications 1. Very Dissatisfied	Overall QUALITY and EFFECTIVENESS of the City of Georgetown’s communications 2. Dissatisfied	Overall QUALITY and EFFECTIVENESS of the City of Georgetown’s communications 3. Neutral	Overall QUALITY and EFFECTIVENESS of the City of Georgetown’s communications 4. Satisfied	Overall QUALITY and EFFECTIVENESS of the City of Georgetown’s communications 5. Very Satisfied

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* 4. From which non-City news sources do you find out information about what’s happening in Georgetown? (Check all that apply)

Austin American-Statesman (including statesman.com)

Williamson County Sun (including wilcosun.com)

Community Impact (including communityimpact.com)

Georgetown View Magazine (including gtownview.com)

Austin Business Journal (including bizjournals.com)

Advocate News (including advocatenewstx.com)

Local TV News

Local Radio

My neighborhood association/HOA’s communications tools

Nextdoor.com web page for your neighborhood

Facebook (other than the City’s page)

Twitter (other than the City’s accounts)

Friends / Word of mouth

Other (please specify)

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* 5. Please rate your satisfaction with each of the following.

	1. Very Dissatisfied	2. Dissatisfied	3. Neutral	4. Satisfied	5. Very Satisfied
The availability of information about City programs/services	The availability of information about City programs/services 1. Very Dissatisfied	The availability of information about City programs/services 2. Dissatisfied	The availability of information about City programs/services 3. Neutral	The availability of information about City programs/services 4. Satisfied	The availability of information about City programs/services 5. Very Satisfied
Efforts to keep residents informed about critical issues with which the City is involved	Efforts to keep residents informed about critical issues with which the City is involved 1. Very Dissatisfied	Efforts to keep residents informed about critical issues with which the City is involved 2. Dissatisfied	Efforts to keep residents informed about critical issues with which the City is involved 3. Neutral	Efforts to keep residents informed about critical issues with which the City is involved 4. Satisfied	Efforts to keep residents informed about critical issues with which the City is involved 5. Very Satisfied
Awareness of opportunities to be involved in the City’s public meetings and decision-making processes	Awareness of opportunities to be involved in the City’s public meetings and decision-making processes 1. Very Dissatisfied	Awareness of opportunities to be involved in the City’s public meetings and decision-making processes 2. Dissatisfied	Awareness of opportunities to be involved in the City’s public meetings and decision-making processes 3. Neutral	Awareness of opportunities to be involved in the City’s public meetings and decision-making processes 4. Satisfied	Awareness of opportunities to be involved in the City’s public meetings and decision-making processes 5. Very Satisfied
The usefulness of information on the City’s website	The usefulness of information on the City’s website 1. Very Dissatisfied	The usefulness of information on the City’s website 2. Dissatisfied	The usefulness of information on the City’s website 3. Neutral	The usefulness of information on the City’s website 4. Satisfied	The usefulness of information on the City’s website 5. Very Satisfied
How well the City listens and responds to residents’ needs	How well the City listens and responds to residents’ needs 1. Very Dissatisfied	How well the City listens and responds to residents’ needs 2. Dissatisfied	How well the City listens and responds to residents’ needs 3. Neutral	How well the City listens and responds to residents’ needs 4. Satisfied	How well the City listens and responds to residents’ needs 5. Very Satisfied
Education and outreach efforts about City stormwater, roads and other infrastructure issues	Education and outreach efforts about City stormwater, roads and other infrastructure issues 1. Very Dissatisfied	Education and outreach efforts about City stormwater, roads and other infrastructure issues 2. Dissatisfied	Education and outreach efforts about City stormwater, roads and other infrastructure issues 3. Neutral	Education and outreach efforts about City stormwater, roads and other infrastructure issues 4. Satisfied	Education and outreach efforts about City stormwater, roads and other infrastructure issues 5. Very Satisfied
Outreach efforts about City utilities (water, electricity, etc.)	Outreach efforts about City utilities (water, electricity, etc.) 1. Very Dissatisfied	Outreach efforts about City utilities (water, electricity, etc.) 2. Dissatisfied	Outreach efforts about City utilities (water, electricity, etc.) 3. Neutral	Outreach efforts about City utilities (water, electricity, etc.) 4. Satisfied	Outreach efforts about City utilities (water, electricity, etc.) 5. Very Satisfied
Education and outreach efforts about City special events (such as the Cupid’s Chase 5k and Fun Run, Red Poppy Festival)	Education and outreach efforts about City special events (such as the Cupid’s Chase 5k and Fun Run, Red Poppy Festival) 1. Very Dissatisfied	Education and outreach efforts about City special events (such as the Cupid’s Chase 5k and Fun Run, Red Poppy Festival) 2. Dissatisfied	Education and outreach efforts about City special events (such as the Cupid’s Chase 5k and Fun Run, Red Poppy Festival) 3. Neutral	Education and outreach efforts about City special events (such as the Cupid’s Chase 5k and Fun Run, Red Poppy Festival) 4. Satisfied	Education and outreach efforts about City special events (such as the Cupid’s Chase 5k and Fun Run, Red Poppy Festival) 5. Very Satisfied

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* 6. Please indicate how often you use each of the following social media platforms.

	Throughout the Day	1-2 times per day	Several times per week	Several times per month	Several times per year	Never
Facebook	Facebook Throughout the Day	Facebook 1-2 times per day	Facebook Several times per week	Facebook Several times per month	Facebook Several times per year	Facebook Never
Twitter	Twitter Throughout the Day	Twitter 1-2 times per day	Twitter Several times per week	Twitter Several times per month	Twitter Several times per year	Twitter Never
YouTube	YouTube Throughout the Day	YouTube 1-2 times per day	YouTube Several times per week	YouTube Several times per month	YouTube Several times per year	YouTube Never
Instagram	Instagram Throughout the Day	Instagram 1-2 times per day	Instagram Several times per week	Instagram Several times per month	Instagram Several times per year	Instagram Never

Other (please specify)

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* 7. Please use this space to indicate how the City of Georgetown could best improve or change its communications with you.

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* 8. What is your age?

Under 18

18-24

25-34

35-44

45-54

55-64

65-74

75+

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* 9. What is your gender?

Female

Male

Prefer not to say

Other

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* 10. What best describes where you live?

Apartment

Condo, townhouse, or duplex

Single-family home

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* 2. Please rank the importance of the following communications tools and strategies provided by the City of Georgetown.

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* 3. Please rate your satisfaction with the overall QUALITY and EFFECTIVENESS of the City of Georgetown’s communications with you.

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* 4. From which non-City news sources do you find out information about what’s happening in Georgetown? (Check all that apply)

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* 5. Please rate your satisfaction with each of the following.

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* 6. Please indicate how often you use each of the following social media platforms.

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* 7. Please use this space to indicate how the City of Georgetown could best improve or change its communications with you.

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* 8. What is your age?

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* 9. What is your gender?

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* 10. What best describes where you live?

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* 11. In what ZIP code is your home located? (enter 5-digit ZIP code)