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ACE Passenger Survey

Here at ACE, we think of our passengers and employees as part of the family. We have known many of you for years and our top priority is to protect the health and safety of each passenger and employee. As many of you are either returning to work, or continuing to work from home, we are proud to keep operating a vital and safe service to essential workers and others who must travel to perform their duties. During this time, the surveys you’ve been taking have been a vital information loop that we have used to adjust and continue to plan for our passengers to return. 
 
In the following survey, we are wanting to check-in on what the future holds for working from home with you and your employer. The work from home information will help us continue to understand how your travel patterns are going to evolve over time. This insight will aid our efforts to plan for the near-term future of the service. We don’t want to miss a beat in bringing you the best transportation experience. 
 
Please know that individual responses are never tracked and are 100% anonymous, meaning we don’t track or store any of your personal data. 
 
Thank you for filling out this survey, and we look forward to seeing you on the service soon. 
Stacey Mortensen
Executive Director
1.What is the zip code of where you reside? 
2.Are you currently riding the ACE Service?
3.If yes, how often are you riding ACE?
4.If yes, which Train Numbers are you riding? (Check all that apply)
5.Before the coronavirus outbreak, how often did you ride ACE
6.What is your usual origin station? (Please specify)
7.What is your usual destination station? (Please specify)
8.Before the coronavirus outbreak, how often did you work from home?
9. During the coronavirus pandemic, how often are you working from home?
10.After your employer resumes "new" normal office use, how many days do you anticipate working from home?
11.Has your employer indicated any change to the amount of time worked in the office vs working from home for the near future?
12.If Yes, What is the time frame to return back into the office more regularly?
13.As work patterns change, SJRRC has been considering adding a 10-Ride pass to its ticketing offerings for ACE. If available, how likely would you be to purchase a 10-Ride pass?
14.What type of ACE ticket do/did you normally use?
15.How long have you been a regular ACE rider (riding at least one day per week)?
16.What is the name of your employer? (Please specify)
17.Does your employer offer its employees transit benefits or subsidy?
18.Are your employers transit benefits or subsidy available to all employees?
19.In the near future, SJRRC plans to assemble a group of riders to comment on future branding, marketing, and service concepts in anticipation of Valley Rail. Would you be interested in participating in a virtual focus group to provide feedback?
20.If yes, please provide your email address and phone number for us to contact you.
21.Would you like to receive regular update emails from SJRRC and ACE? If yes, please provide you email below.
22.We would love to hear your feedback! Please provide below: