IRIS Customer Support Online Help Survey

Question Title

* 1. Which part(s) of the Online Self Help have you used today?

KnowledgeBase

Help Centre

FAQ's

Question Title

* 2. What help were you looking for today?

Question Title

* 3. Did you find what you were looking for today?

Yes

No but I emailed the support team

No but I phoned the support team

Question Title

* 4. Why were you unable to find what you needed?

No valid content available

Incomplete link

Website difficult to navigate

Out of date information

Other (please specify)

Question Title

* 5. Would you recommend our KnowledgeBase or Help Centre guides?

Yes

No

Question Title

* 6. What improvements could we make to the Online Self Help to encourage you to return?

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* 7. Any other comments you wish to make?