EHA Complaints - what do you think? Survey

1.In your opinion, from the following 3 examples, which would you class as a ‘formal complaint’:

an initial request from a customer to the landlord requiring action to be taken to put something right

a follow up contact to chase an outstanding query in relation to an earlier service request

confirmation of dissatisfaction, about the standard of service, actions (or lack of action) taken in relation to an earlier service request

2.Have you ever wanted to let us know when you’ve been unhappy with what we have done - or not done?

Yes

3.If so did you raise a formal complaint with us?

Yes

4.If you didn’t raise a formal complaint with us - what stopped you?

I didn’t know how to

I didn’t think it would make a difference

Something else - please specify give details

5.Do you think it is important that residents raise their concerns with us?

Yes

6.Can you say why you think that is?

7.If you wanted to raise a formal complaint with us, would you know how to?

Yes

8.Tell us more!

We know we have work to do, and we need help to make the right improvements.

We will be using your feedback to inform future service changes… if you would like to be a part of a more in-depth review, you can apply to join our next Taskforce!

The review will take place over September and October, until the recommendations have been agreed... So, over the next 6 weeks, taking no more than 3-4 hours overall. All those who take part, and complete all the required areas of feedback will be awarded a £50 High-street voucher.

We have 6 spaces, which you can apply for ticking this box, and entering your details below…

I'd like to take part

9.If you're interested in joining the taskforce or would like to be entered into the prize draw for £20 vouchers - please enter your details below:

Name

Address

City/Town

ZIP/Postal Code

Email Address

Phone Number

EHA Complaints - what do you think?

Tell us what you think about complaints